Malware causing system overheat and slow internet

[crazzee786]

I have had virus in my windows and because of this it was slowing laptop down. I ran antiviruses and deleted those viruses...... But i had problem again i ran malware programmes and they also detected one or two and i deleted those too..... This is also causing my internet speed very slow.

 

I have also run FRST64 and scanned the computer and it has generated txt file and addition file.. i have attached both for your reference. Could you please help me out.

my computer laptop is ACER , windows 10 64 bit

any help will be much appreciated.

FRST.txt Addition.txt

[AdvancedSetup]

Hello @crazzee786 and

Let me have you run the following scans in the order provided please.

 

Please run the following steps and post back the logs as an attachment when ready. Please temporarily disable your Avast antivirus while running these other scans. Once completed re-enable Avast.

STEP 01

• If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan Now.
• When finished, please click Clean & Repair.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

[crazzee786]

1 hour ago, AdvancedSetup said:

Hello @crazzee786 and

Let me have you run the following scans in the order provided please.

 

Please run the following steps and post back the logs as an attachment when ready. Please temporarily disable your Avast antivirus while running these other scans. Once completed re-enable Avast.

STEP 01

• If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan Now.
• When finished, please click Clean & Repair.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

I have followed all instructions as per you advised. I have also attached all files from these scanners.

malwayrebutes text file.txt AdwCleaner[C05] text file.txt FRST.txt Addition.txt

[AdvancedSetup]

The logs do not indicate any infections. There are numerous Event Log entries for software issues though.

I would recommend you temporarily uninstall Avast antivirus

Then run the following fix and post back the logs and we'll see how things are working and go from there

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt
 

Thanks

 

[crazzee786]

fixlog is attached. After it fixed it asked me to restart computer which i did and at the begining of windows it started checking disk and fixed it.  and then entered into windows,

 

whats next??

Fixlog.txt

[AdvancedSetup]

ATTENTION: System Restore is disabled (Total:237.36 GB) (Free:153.66 GB) (65%)

Please enable System Restore and create a System Restore Point

https://www.isunshare.com/windows-10/turn-on-or-off-system-protection-for-hard-disk-in-windows-10.html

Please follow the directions from the following topic and reset Google Chrome

https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/

Once done, let me know how the computer is running now.

 

[crazzee786]

5 hours ago, AdvancedSetup said:

ATTENTION: System Restore is disabled (Total:237.36 GB) (Free:153.66 GB) (65%)

Please enable System Restore and create a System Restore Point

https://www.isunshare.com/windows-10/turn-on-or-off-system-protection-for-hard-disk-in-windows-10.html

Please follow the directions from the following topic and reset Google Chrome

https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/

Once done, let me know how the computer is running now.

 

i have done everything u asked me to do..... internet speed is still showing 10mbps whereas on my mobile and any other computer it is showing 100 mbps, i ran malwarebytes again and it didnt detetct anything. computer is working fine but sometimes when i am playing any game it heats up. CS 1.6 i play. internet is always showing this. whats next

[AdvancedSetup]

Do you have an Ethernet cable connection on your computer and your router that you can plug in to test?

 

[crazzee786]

8 hours ago, AdvancedSetup said:

Do you have an Ethernet cable connection on your computer and your router that you can plug in to test?

 

i have tried that too just a little change

[crazzee786]

infact when i tried to use rj45 cable with laptop it is showing slower speed than wifi. i dont know how but that is what it is happening. 

[AdvancedSetup]

I'm officially off work until Monday but will try to assist you further sometime this weekend

 

[AdvancedSetup]

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire on the current-security-update  status  of some applications.

• Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• and save the tool on the desktop.
• If Windows's  SmartScreen block that with a message-window, then
• Click on the MORE INFO spot and over-ride that and allow it to proceed.
• This tool is safe.   Smartscreen is overly sensitive.
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

Will check back on you again when available

Thanks

 

[AdvancedSetup]

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Tips to help protect from infection

Thanks