Jump to content

FileManager App Infection, Cannot remove


Recommended Posts

Hello all,

I have an app on my Lava Iris 88s (non-camera phone for work) and this POS has never received an update from day one out of the box. As such, I have continuous security breaches with items very difficult to remove. The last time I had to factory reset which worked for the previous infection. This time, the reset did not work so I'm going to have to go digging. Any pro's out there available to help? NONE of the virus or malware scanners detect anything, including MBAM. Eset did manage to find it and delete it once for a few days, only to have it return. I've tried about a dozen scanners since. No dice. Any help would be appreciated. May just have to put this infection-prone piece of trash lava phone out of its misery.

Lava Iris 88s

Android 8.1.0

Star OS Version Lite V1.0

Android Security Patch Level May 5th, 2018 !!!!

Culprit app that keeps re-appearing: FileManager Version 1.0.0.18 (and it grows in size exponentially)

 

Thanks guys

105619747_313547736335240_722678020380118324_n.png

Link to post
Share on other sites

Hi @cfowler,

If you could sen an Apps Report, I can look further into this issue.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included.

At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum.  This allows our support staff to know where to direct it.

By sending the Apps Report, you will create a ticket in our support system.

Private Message (PM) me the email used and/or the ticket number assigned.

Nathan

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.