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brainwizardphd

Malwarebytes Privacy Cannot Connect to Internet

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When I ran the so-called support tool, it took 1/2 hour to get to the Zip files stage.  Then it failed.  I tried several times, but it always failed, saying there was a problem gathering the logs.  I emailed support, but no answer yet.

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@brainwizardphd referencing this from another post on this issue:

 

There are a couple of 3rd party programs that can potentially cause blocking FRST from running via our MBST tool. Please go ahead and run FRST manually. Then also include the logs from the following folder:  C:\ProgramData\Malwarebytes\Privacy\LOGS

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

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