Jump to content

Malwarebytes Privacy Cannot Connect to Internet

Recommended Posts

When I ran the so-called support tool, it took 1/2 hour to get to the Zip files stage.  Then it failed.  I tried several times, but it always failed, saying there was a problem gathering the logs.  I emailed support, but no answer yet.

Link to post

@brainwizardphd referencing this from another post on this issue:


There are a couple of 3rd party programs that can potentially cause blocking FRST from running via our MBST tool. Please go ahead and run FRST manually. Then also include the logs from the following folder:  C:\ProgramData\Malwarebytes\Privacy\LOGS


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.