Support Scam "accessblocked.azurewebsites.net"

[RetiredTech]

I have found several of my clients who all are using Malwarebytes Pro Version and have had there browser infected with a url called "accessblocked.azurewebsites.net" It admonishes them to NOT turn off the computer and lists itself as Microsoft Support with a phone number to contact. The fake support then requests a credit card to effect the repair. They don't understand why Malwarebytes did not block the website. The website continually reconnects itself so there is no opportunity to back out of the display other than exiting the browser via task manager with a delete of the browser task. I am not sure how they arrived at this point (maybe an email with attachment or another website that redirects to this scam. Any help would be appreciated from Malwarebytes' software engineers.

[Malwarebytes]

***This is an automated reply***

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[Porthos]

7 minutes ago, RetiredTech said:

It admonishes them to NOT turn off the computer and lists itself as Microsoft Support with a phone number to contact. The fake support then requests a credit card to effect the repair. They don't understand why Malwarebytes did not block the website.

The actual Malwarebytes program can do only so much. The answer is to have a Chromium based or Firefox based browser and install Ublock Origin and Malwarebytes browser Guard from either the Chrome or Firefox stores..

Insist the users actually use them.

I have not had a call from your described issue from any of my clients. But it sure brings me business from new clients.

Edited June 28, 2020 by Porthos

[AdvancedSetup]

Clean Chrome using the following information and in most cases it will clean up the issue

https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/

 

[RetiredTech]

Root Admin's solution makes the most sense. Browser guard was installed but Sync was turned on in Chrome browser and possibly not cleared out. I will attempt a Sync logout and clean things up again.

[AdvancedSetup]

In most cases that short topic for Chrome works for most people. In some rare cases you might need to dig in deeper to clean up Chrome. In those cases we do have a much more extensive article about Google Chrome clean up.

https://forums.malwarebytes.com/topic/258938-resetting-google-chrome-to-clear-unexpected-issues/

If you do need further assistance @RetiredTech please don't hesitate to ask

Cheers