Excel being BLOCKED

[Nicccc]

Can someone PLEASE help...

 

Last night when using Excel - MB decided to LOCK Excel - and said is was a threat. 

COPY AND PASTE FROM LOG FILE

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 6/25/20
Protection Event Time: 7:08 PM
Log File: 64e56c56-b6c3-11ea-a91d-5800e3e16e4a.json

-Software Information-
Version: 4.1.0.56
Components Version: 1.0.955
Update Package Version: 1.0.25999
License: Premium

-System Information-
OS: Windows 10 (Build 18362.900)
CPU: x64
File System: NTFS
User: System

-Ransomware Details-
File: 1
Malware.Ransom.Agent.Generic, C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE, Blocked, 0, 392685, 0.0.0

(end)

 

To fix the issue I re-installed Office 365 - and got it wokring again.

 

NOW - just over an hour ago - it did it again!  Blocked the file and no longer usable.

Reinstalled Office 365 AGAIN - but I do not want to do this everyday!

 

I have been a big fan of MB for a LOOOONG  time and never had experiences like this.  

If I cannot get this resolved soon I am going to cancel all 5 subscriptions and move to Trend Micro PC - as I hear this is right up there with MB.

 

Any help would be much appreciated.

 

 

 

[Porthos]

10 minutes ago, Nicccc said:

Any help would be much appreciated.

For now disable ransomware detection while it gets fixed.

I will have your post moved to the correct section so staff can ask any other question or request logs if needed.

Sorry for the inconvenience.

[AdvancedSetup]

Hello @Nicccc

Can you please run the following and post back the log so that we can gather information to see what is causing the detection

Upload Malwarebytes Support Tool logs offline

Thank you