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Starting yesterday Malwarebytes has consistently requested restart after update. I did restart the computer and all seemed to be well, but now the software periodically is requesting restart again.  I am currently using Malwayrebytes version: 4.1.0.56, Update package version: 1.0.25965, Component package version 1.0.931.  Please advise.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
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  10. To uninstall all Malwarebytes Products, click the Clean button.
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  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

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1 minute ago, MichaelG7355 said:

Please advise.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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If fast startup is enabled that could be the reason for the issue since shutting down the system actually puts the system into a hybrid sleep state rather than actually shutting down.  You can check to see if fast startup is enabled (it is by default in Windows 10) and then disable it as detailed here and here, then restart your system.

If that did not resolve the issue and the prompts are to install a new version of Malwarebytes (and not a prompt to restart to remove detected threats), then the following should correct the issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Once that is done, open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then select the About tab and click the Check for updates link and install any available updates, restarting your system if prompted.

Please let us know if the issue is resolved or not.

Thanks

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4 minutes ago, MichaelG7355 said:

I have run the Malwarebytes Support Tool and the zip file is attached below.

I see you have Webroot as well.

 

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

Also you are behind in Malwarebytes versions. Please go to settings-General tab and click on "check for updates"

 

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To all who have responded, my thanks.   I have turned off fast startup and followed suggestions indicated. I have checked for updates, and apparently the version I have 4.1.0.56 with component package version 1.0.931 is the latest.  However, the problem still exists.

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1 hour ago, MichaelG7355 said:

To all who have responded, my thanks.   I have turned off fast startup and followed suggestions indicated. I have checked for updates, and apparently the version I have 4.1.0.56 with component package version 1.0.931 is the latest.  However, the problem still exists.

4.1.0.56 with component package version 1.0.955 is the latest.

Check again.

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Please be sure to use the Check for updates link under the About tab in settings as this is the only option to force Malwarebytes to download any available new versions rather than them being metered out over time.

If the issue still persists, please try removing Webroot from the system temporarily, then restart the system and perform a clean install of Malwarebytes again and verify that it no longer requests a reboot constantly.

Also, the next time you see the same prompt to restart, assuming the issue still persists, please capture a screenshot of it and post it here so that we may make certain that we are troubleshooting the right issue as there are several updates and scenarios which might cause Malwarebytes to prompt for a restart.

Thanks

Edited by exile360
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  • 2 weeks later...

To everyone who responded, my thanks.  The problem recently resolved itself with a new release of the product. Once updated to this version, the recurring issue of restarting has ceased. Again my thanks for all of your input.

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