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PLEASE HELP. I have been using Malwarebytes for sometime now and I love it. My girlfriend had some SERIOUS infections on her computer so we downloaded it. I ran it on the Quick Scan and it took 2 hours and found over 30,000 problems. I tried to remove them and i get the old "Run-time error '6' overflow" window pop up. I click ok and Malwarebytes shuts down and does not remove the threats. I repeat the process with the same results.

So I downloaded SUPERAnti Spyware to clean up some thinking if I can lower teh threat count Malwarebytes would work ok. No go... even after all the threats SUPER AS found Malwarebytes STILL found over 30k and then craps out.

Any advice?

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  • Root Admin

Well that sounds like either false positives or a possible worm. If SAS comes back clean but MBAM does not then we'll probably need to run and see some other logs to see what's going on. Are you SURE it's a valid legit version of MBAM and not some knock off program that looks like ours?

It may take a few days before someone can get back to you because we're now getting hundreds of requests for help and can no longer answer requests for help right away. It may take up to 5 days before a response, but please reply to ask again after 48 hours if no one has responded.

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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