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Hitman Pro hmpalert.exe false positive listed as Trojan.Dridex


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Malwarebytes detected hmpalert.exe as malware listed as trojan.dridex. Service has been running on servers, and desktops for months as part of Sophos Intercept X Advanced. Verified detected file has same version, hash, signature. Saw older tickets where same service triggered false positives in 2016. Support said it was resolved but does not appear to be.



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  I added an exception for the file. What is odd is it triggered a quarantine only on windows servers, not on any workstations. It also only triggered on 3 of 9 servers on completely different networks with no inter connectivity. I removed the exception, and tried a right click scan and it found nothing. I will leave the exception off, and see if it quarantines them again. All of the events occurred on 6/12 between 04:07 AM and 05:46 AM. See attached photo. Thanks.





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