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Hello everybody,

I have a problem with the automatic update in the malwarebyte managament console. The signatures are not updated.
If I trigger the process manually then the update works
I have version 1.9.x.

Thank you and greetings


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Hello @Francesco_Chiappetta

Thank you for contacting Malwarebytes.

How many machines are affected? Can you provide a screenshot of the updater tab for the policy that the machine(s) are on? 

Thank you, 

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Hi @Francesco_Chiappetta

Thank you for further clarifying that. I've opened a ticket for you and sent you an e-mail as we may need to get server logs. Please follow the instructions on the e-mail to gather logs and upload them to the link provided. Then reply back to the e-mail (or here is fine) to let me know that logs have been uploaded.

Thank you!

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