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filce123

Did i remove this folder?

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So basically I was installing things and this SAntivirus got on my computer, it was in a folder called digital communication, so I searched it up and it was a malware. so I found the solution from this https://forums.malwarebytes.com/topic/256002-removal-instructions-for-santivirus/ and I did everything just I didn't start in safe mode and when I 'removed' it i restarted. I checked and the files were still there so I deleted them ( before it asked me administration permission and that didn't work) and it said do you want to delete those files I said, yes and now they are gone. Are those gone???

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1 minute ago, filce123 said:

So basically I was installing things and this SAntivirus got on my computer, it was in a folder called digital communication, so I searched it up and it was a malware. so I found the solution from this https://forums.malwarebytes.com/topic/256002-removal-instructions-for-santivirus/ and I did everything just I didn't start in safe mode and when I 'removed' it i restarted. I checked and the files were still there so I deleted them ( before it asked me administration permission and that didn't work) and it said do you want to delete those files I said, yes and now they are gone. Are those gone???

Edit: i searched my entire c : folder with malwarebytes and it found nothing so i guess, but im not sure.

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Hi,     :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

 


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.

Download Malwarebytes Support Tool
    
Once the file is downloaded, open your Downloads folder/location of the downloaded file
Double-click mb-support-1.6.1.784.exe  to run the report

 

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".


        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next

Now click the left-hand side pane "I do not have an open support ticket"


    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.


    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.


    Please attach the ZIP file in your next reply.

 

Please know I help here as a volunteer.  and that I am not on 24 x 7.

Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,

Sincerely.

 

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Thank you but when malwarebytes told me to restart the files were still there but this time i could delete them.

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OK.  That sounds good.

I would recommend a good scan with Malwarebytes for Windows,  just for safety's sake.

Run a scan with Malwarebytes.
Start Malwarebytes from the Windows  Start menu.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the SECURITY  tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON  if it does not show a blue-color

Now click the small X  to get back to the main menu window.


Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Be sure all items were removed.    Let it remove what it has detected   ( if anything).

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4


 

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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