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eternal2d

I need to know if my computer is infected

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So recently i discovered that my bank account has been emptied, it looks like it has been a cibercrime  and i want to know if  maybe my computer has been infected. I have malware bytes and windows security but they didn't found anithyng. What else i can do to verify if my computer  is still safe? 

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download Malwarebytes Anti-Malware from Malwarebytes or
from BleepingComputer
 

  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.


Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Malwarebytes your Desktop.
[*]Close all open programs and internet browsers.[/*]
[*]Double click on AdwCleaner.exe to run the tool.[/*]
[*]Click the Scan button and wait for the process to complete.[/*]
[*]Click the LogFile button and the report will open in Notepad.[/*]

IMPORTANT
[*]If you click the Clean button all items listed in the report will be removed.[/*]

If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.

[*]Close all open programs and internet browsers.[/*]
[*]Double click on AdwCleaner.exe to run the tool.[/*]
[*]Click the Scan button and wait for the process to complete.[/*]
[*]Check off the element(s) you wish to keep.[/*]
[*]Click on the Clean button follow the prompts.[/*]
[*]A log file will automatically open after the scan has finished.[/*]
[*]Please post the content of that log file with your next answer.[/*]
[*]You can find the log file at C:\AdwCleanerCx.txt (x is a number).[/*]

===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Please attach the log for my review.

Wait for further instructions
====

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Hi,

Your logs are clean of malware.

If you use this extension you can keep it all the other entries in the AdwCleaner log should be removed.
PUP.Optional.AmazonAssistant    C:\Program Files (x86)\Mozilla Firefox\distribution\extensions\abb-acer@amazon.com

===

For your peace of mind run this scan.

Sophos Virus Removal Tool

Please download Sophos Virus Removal Tool and save it to your computer's Desktop.

  • Right-click the icon and select Run as administrator.
  • Click Yes to accept any security warnings that may appear.
  • Click the Next button.
  • Select 'I accept the terms in the license agreement', then click Next twice.
  • Click the Install button and wait until the installation is complete.
  • Click the Finish button. The tool created a shortcut icon on the Desktop of your computer.
  • Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • After it updates and a "Start Scanning" button appears in the lower right:
    • Disconnect from the Internet or physically unplug your Internet cable connection.
    • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
    • Temporarily disable your anti-virus and real-time anti-spyware protection.



Windows Vista and above:
C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log
 
Please post the contents of the log in your next reply and note any errors encountered.
===

Take the time to read these pages and act accordingly.

https://haveibeenpwned.com/Passwords

https://www.howtogeek.com/195430/how-to-create-a-strong-password-and-remember-it/

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My pc doesn't accept the installation of  sophos, the next message appears: "error 1606. Could not access to network location data"

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Hi,

If this computer is owned by a Company the Administrator should be asked if it's OK to change these Registry Settings.

Follow the instructions on this page.
Download the file suggested and run it.
https://support.hp.com/ca-en/document/c02817253

===

Can you now run Sophos?

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Yes it run sophos and did the scan, it says that doesn't find any virus but i can't find the log . This what it looks like when i go to the direction.

 

Sin título.png

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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