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Hi,  
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
  
Please only just attach   all report files, etc  that I ask for as we go along.
 

Please look at the first reply.   Click on the very very top "reveal hidden".

Get and save the support tool.   Then run the support tool.   Then Attach the ZIP file.

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That is,  to do the GATHER logs.

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Hello.  I hope you are doing well.

Are you still with us ?  Do you still need help ?

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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Tips to help protect from infection

Thanks

 

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