Cliffe Posted June 13, 2020 ID:1387690 Share Posted June 13, 2020 (edited) Hello everyone! English is not my first language, so sorry for my mistakes. I have the same problem as like this thread, but with the uTorrent 1.8.2. I specially recorded a video of my screen, so that you will be able to help solve this problem. https://yadi.sk/i/vO2v7t_8mkwzZQ The music video has been played 3 times: 1) First time with hellish stutterings - 0:00 - 3:52 - 1:18 - info about my physical drives (960 is main SSD; 860 for torrents) 2) The first half of the second time - The function 'Web protection' has been disabled. --> No stutterings. The second half of the second time and the third time - I enabled 'Web protection' again ('rebooted' it). -> No stutterings too, but on 1-2 hours.. After again there will be terrible lags. ___ Malwarebytes: https://postimg.cc/zVRBpQFq p.s. Disabling of the 'Web protection' is the worst solution to this problem.. Edited June 24, 2020 by AdvancedSetup removed live hyperlinks Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted June 13, 2020 Staff ID:1387691 Share Posted June 13, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted June 13, 2020 ID:1387693 Share Posted June 13, 2020 10 minutes ago, Cliffe said: I have the same problem We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Link to post Share on other sites More sharing options...
Porthos Posted June 23, 2020 ID:1389619 Share Posted June 23, 2020 On 6/12/2020 at 9:33 PM, Cliffe said: p.s. Disabling of the 'Web protection' is the worst solution to this problem.. If you are still with us, Quote You also have the option of reverting to an earlier component package version, which will allow you to keep Web Protection enabled. You can download this from here: https://malwarebytes.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsxOnce installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version. See the screenshot for the settings. I suggest using the following clean install guide. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Say no and use the download from my above link and install the old version and disable the update before you do anything else. Let me know if that clears up the issue or not. Link to post Share on other sites More sharing options...
Cliffe Posted June 24, 2020 Author ID:1389853 Share Posted June 24, 2020 Porthos, +++. Link to post Share on other sites More sharing options...
Cliffe Posted June 24, 2020 Author ID:1389855 Share Posted June 24, 2020 Porthos, thanks for the effective advice! Link to post Share on other sites More sharing options...
Porthos Posted June 24, 2020 ID:1389857 Share Posted June 24, 2020 6 minutes ago, Cliffe said: Porthos, thanks for the effective advice! So, Are you up and running with no issues? Link to post Share on other sites More sharing options...
Cliffe Posted June 24, 2020 Author ID:1389936 Share Posted June 24, 2020 8 hours ago, Porthos said: So, Are you up and running with no issues? Yes, it is. I used torrent-client all day yesterday. No stutterings, no lags, no issues. 8 hours ago, Cliffe said: Thanks for the effective advice! Link to post Share on other sites More sharing options...
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