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Repeated Pup Detection Help

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Hello, everyone. I would really appreciate help with this issue as I feel my computer may be infected.

I have Microsoft Windows 10 Home and the version is 10.0.18362 Build 18362

Last night, my desktop's internet speed suddenly slowed to a crawl. Prior to this, everything was working quickly and optimally. This speed issue has continued up until now. My phone and laptop have no issues, so I know it isn't a WiFi related problem. 

I ran a Malwarebtyes Scan today and found a staggering 15 Pups from the scan. Just yesterday, I ran a scan and only found 5. The day before that, I also found five. I'm unsure where these things are coming from as I don't visit bad/nefarious websites. But, now I'm scared. 

After quarantining the pups and restarting my computer, the speed has returned (and I am now able to write this post). I didn't see any trojans, but I still feel something is wrong. 

I'm attaching the reports here. As I'm very new to this, please let me know if there is anymore information required (and how to do so). Thank you so much in advance. 

15 pups.txt 5 pups.txt 5 pups (2).txt

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Hi,      :welcome:
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
Please only just attach   all report files, etc  that I ask for as we go along.


I would suggest what follows below.

[   1   ]

Use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".

[   2   ]

for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys  on keyboard to get menu for clearing browsing data:

Check mark the line  "Browsing history"

Check mark the line "Download history"

Check mark the lined "Cached images and files"
and press Clear Data button  ( in blue )

[   3   ]

After that, make real sure that Chrome is "NOT" set to reload the pages from the last session

Go into the settings menu of Chrome by first clicking  the control icon of Chrome on upper right of the adress bar

Then look deeper in SETTINGS



Make real sure it is "NOT" set to "continue where you left off"


[   4   ]

See this article on our Malwarebytes Blog


You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera.

Scroll down to the tips section "How do I disable them".

[   5   ]

I suggest you install the Malwarebytes Browser guard for Chrome.

To get & install the Malwarebytes Browser Guard extension for Chrome,


Open this link in your Chrome   browser: 



Then proceed with the setup.


[   6    ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!


Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.


Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.


You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".


allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications


You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.


That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Keep me advised.



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Hi Maurice, 

Thank you so much for your help and your quick reply!

Digigeek is fine for addressing me. 

I went ahead and followed all of your instructions to the letter. So far, so good-my internet speed is once again fast. 

Here is the information you requested. Please let me know what I should do next or if any other information/action is required. 

Clean AdwCleaner[C00].txt

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Hi Digigeek.

Thanks for the report.

I would suggest you keep going, checking this system,  with what follows below.

[     1    ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system. 
The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
Let me know the result of this.
The log is named MSERT.log  
the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is
Please attach that log with your reply.


NEXT   [      2      ]

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/


Look on the right side of the page.  Click Scan Now

It will start a download of "esetonlinescanner_enu.exe"

Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes
When prompted for scan type, Click on Full scan

Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
Have patience.  The entire process may take an hour or more. There is an initial update download.

There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
Press Continue when all done.  You should click to off the offer for “periodic scanning”.


Let me know the overall situation after this.



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Good Evening Maurice!

Okay, so I've finally finished both scans several hours...

Attached are the results you've requested.

As of now, my computer is still doing good; both scans didn't find anything, which has eased my worry. What do you think? 

By the way, thank for explaining all the steps for this process-your detail is very much appreciated, really. 

msert.log ESET Online Results digieek.txt

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The MS Safety Scanner run is all very good.   The ESET online scan is also exteemely fine.   I am glad to see all this.

Let's just do a regular scan with Malwarebytes for Windows.

To run a Threat Scan, open Malwarebytes for Windows and click the blue Scan button.

Have patience during the run.

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.


Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

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Hello.   Thanks for the MB scan report.   That is a fine scan result.   No malware  /  and  /  no  P U P.


The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft



Let me know the result of this.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is


Please attach that log with your reply.

Also, let me know how the overall situation is.


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Hello there.

Attached is what you've requested. No viruses or other bad software were found during this scan. 

I wanted to wait a couple days to see how my computer has been. As of now, it's relatively fine-no issues of being as slow as before. I've also run a couple Malwarebytes Scans and no PUPs or other things have been found, thankfully. I think it's safe to say things are okay. 


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Results Summary:
No infection found.
Microsoft Safety Scanner Finished On Mon Jun 15 15:35:30 2020


That is very good.

Since you had way at start of the case, mentioned some issues with internet,   I am going to recommend that you get the Malwarebytes for Windows updated to the latest beta Version    with the Component package  1.0.955

I am on that version and doing well,  as are others.   Recommend that to you.


In Malwarebytes,  click Settings icon  (gear icon )      & then on the General tab

Look for the section "Beta updates"   and on that line, click it all the way to the right.




Once the Beta option is turned on,  next  scroll back up to the top of the General tab.

Now click on the "Check for Updates" tab.   Have patience.  Follow the prompts.


Keep me advised.    Let me know if you need something.




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Hi,  I hope you are doing well.

In Malwarebytes,  click Settings icon  (gear icon )      & then on the General tab

Now click on the "Check for Updates" tab.   Have patience.  Follow the prompts.


Click the About tab.   Look there & tell me the Program Version  & also the Component package as well.


Let me know if you need anything at this point.



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Good afternoon.

How are things ?

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Hello Maurice,

Things have been well on my computer. Malwarebytes has found no PUPs since your assistance and my computer has been running well speed-wise. 

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Hello.  That's great.   I am happy to have helped.   I  am marking this topic for closure.  Herewith, some safety / best practices advice.


Backup is your best friend.  Keep backups of your system on a regular basis to offline storage & keep those safe. https://forums.malwarebytes.com/topic/136226-backup-software/

It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use.

Best  practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".
Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).

Free games & free programs are like "candy". We do not accept them from "strangers".

Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.

Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Don't remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.

Do a Windows Update.

Make certain that Automatic Updates is enabled.

Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"


Stay safe.  I wish you all the best.   😎



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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you



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