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have issue with trojan.agent, adwcleaner cant delete the c://windows/rss


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my dekstop has been infected by tojan.agent, i already use both malwarebytes and adwcleaner. but on adwcleaner, i cant delete the trojan.agent on c:\windows\rss folder. im still using my windows defender, and the virus still apearing everytime i  turn on my dekstop. i dont have any idea to do now, can someone help me?

thankyou!

tojan.png

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***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

 

 

 

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2 minutes ago, 989900_ said:

my dekstop has been infected by tojan.agent, i already use both malwarebytes and adwcleaner. but on adwcleaner, i cant delete the trojan.agent on c:\windows\rss folder. im still using my windows defender, and the virus still apearing everytime i  turn on my dekstop. i dont have any idea to do now, can someone help me?

thankyou!

tojan.png

 

AdwCleaner[S02].txt

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Greetings,

I'm sorry that you're experiencing issues but we will help you to get fixed up.  To begin, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.

Thanks

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Hi,   @989900_     :welcome:
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
  
Please only just attach   all report files, etc  that I ask for as we go along.


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
     

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.6.1.784.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

Please know I help here as a volunteer.  and that I am not on 24 x 7.
Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.
Thank you,
Sincerely.

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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