989900_ Posted June 7, 2020 ID:1386414 Share Posted June 7, 2020 my dekstop has been infected by tojan.agent, i already use both malwarebytes and adwcleaner. but on adwcleaner, i cant delete the trojan.agent on c:\windows\rss folder. im still using my windows defender, and the virus still apearing everytime i turn on my dekstop. i dont have any idea to do now, can someone help me? thankyou! Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted June 7, 2020 Staff ID:1386415 Share Posted June 7, 2020 ***This is an automated reply*** Hi, Thanks for posting in the AdwCleaner Help forum.In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593 Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue: Malwarebytes AdwCleaner guide A malicious element isn't being detected? Submit the sample here! Need help with another Malwarebytes product or malware removal? Click here for home support Click here for business support Click here for malware removal help Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
989900_ Posted June 7, 2020 Author ID:1386416 Share Posted June 7, 2020 2 minutes ago, 989900_ said: my dekstop has been infected by tojan.agent, i already use both malwarebytes and adwcleaner. but on adwcleaner, i cant delete the trojan.agent on c:\windows\rss folder. im still using my windows defender, and the virus still apearing everytime i turn on my dekstop. i dont have any idea to do now, can someone help me? thankyou! AdwCleaner[S02].txt Link to post Share on other sites More sharing options...
exile360 Posted June 7, 2020 ID:1386424 Share Posted June 7, 2020 Greetings, I'm sorry that you're experiencing issues but we will help you to get fixed up. To begin, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Thanks Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 9, 2020 ID:1386852 Share Posted June 9, 2020 Hi, @989900_ My name is Maurice. I will be helping and guiding you, going forward on this case. Let me know what first name you prefer to go by. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. I would appreciate getting some key details from this machine in order to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Do have patience while the report tool runs. It may take several minutes. Just let it run & take its time. You may want to close your other open windows so that there is a clear field of view.Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-1.6.1.784.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Now click the left-hand side pane "I do not have an open support ticket" You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! But look instead at the far-left options list in black. Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer. Please do have patience. It takes several minutes to gather. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Please know I help here as a volunteer. and that I am not on 24 x 7. Help on this forum is one to one. Again, please be sure to ONLY attach report files with your reply (s) as we go along. Do not do a copy / paste into main body. Thank you, Sincerely. Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 13, 2020 ID:1387708 Share Posted June 13, 2020 Hello @989900_ How is it going ? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 15, 2020 Root Admin ID:1388153 Share Posted June 15, 2020 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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