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Cannot remove malware/virus - please help


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please help ....

if i had the money i would just buy a new computer but i certainly dont have it.

Ive been working on this for days when my computer locked up.

This is my laptop and it is attached my main home computer on the wireless network.

My 15 year old son created a false account on the main computer and then secretly was using mine. I couldnt use the laptop for months, and ever since restoring both are running strangely. I finally downloaded new antivirus software i could afford - ***free*** but it still didn't help.

Ive run the computer in safemode, downloaded every recommended spysearchfixhelpthing i could find but still cannot search the web without stalls and then crashing. My 13 year old son downloaded a program he said "popped" up called windo . Even more problems now & even with uninstall and then a forced uninstall it still runs in the reg screen on reboot and states "defragment anyalizer".

Please help!!!

Here is a copy of the hijack this file.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:37:06 AM, on 9/27/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16876)

Boot mode: Normal

Running processes:

E:\WINDOWS\System32\smss.exe

E:\WINDOWS\system32\winlogon.exe

E:\WINDOWS\system32\services.exe

E:\WINDOWS\system32\lsass.exe

E:\WINDOWS\system32\svchost.exe

E:\WINDOWS\System32\svchost.exe

E:\WINDOWS\system32\spoolsv.exe

E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

E:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

E:\Program Files\Java\jre6\bin\jqs.exe

E:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

E:\PROGRA~1\AVG\AVG8\avgrsx.exe

E:\PROGRA~1\AVG\AVG8\avgnsx.exe

E:\WINDOWS\Explorer.EXE

E:\Program Files\Java\jre6\bin\jusched.exe

E:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe

E:\Program Files\iTunes\iTunesHelper.exe

E:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

E:\Program Files\iPod\bin\iPodService.exe

E:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe

E:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe

E:\WINDOWS\System32\hkcmd.exe

E:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe

E:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

E:\PROGRA~1\AVG\AVG8\avgtray.exe

E:\Program Files\Apoint2K\Apoint.exe

E:\WINDOWS\AGRSMMSG.exe

E:\WINDOWS\system32\ctfmon.exe

E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

E:\Program Files\Apoint2K\Apntex.exe

E:\Program Files\Internet Explorer\iexplore.exe

E:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

E:\Program Files\AVG\AVG8\avgcsrvx.exe

E:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - E:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

O1 - Hosts: 196.2.198.240 pagead2.googlesyndication.com

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - E:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - E:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - E:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

O4 - HKLM\..\Run: [sunJavaUpdateSched] "E:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [soundMAXPnP] E:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe

O4 - HKLM\..\Run: [soundMAX] "E:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray

O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [iSUSScheduler] "E:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [iSUSPM Startup] E:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup

O4 - HKLM\..\Run: [igfxTray] E:\WINDOWS\System32\igfxtray.exe

O4 - HKLM\..\Run: [hpWirelessAssistant] E:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe

O4 - HKLM\..\Run: [HP Software Update] E:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe

O4 - HKLM\..\Run: [HotKeysCmds] E:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [eabconfg.cpl] E:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start

O4 - HKLM\..\Run: [DeviceDiscovery] E:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

O4 - HKLM\..\Run: [Cpqset] E:\Program Files\HPQ\Default Settings\cpqset.exe

O4 - HKLM\..\Run: [AVG8_TRAY] E:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [Apoint] E:\Program Files\Apoint2K\Apoint.exe

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKCU\..\Run: [spybotSD TeaTimer] E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\MSMSGS.EXE" /background

O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [WorkStationOPtimizer] "E:\Program Files\WorkStationOPtimizer\WorkStationOPtimizer.exe"

O8 - Extra context menu item: Download with &Shareaza - res://E:\Program Files\Morpheus Music\Plugins\RazaWebHook.dll/3000

O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O15 - Trusted Zone: http://*.mcafee.com

O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} (Hewlett-Packard Online Support Services) - http://h50203.www5.hp.com/HPISWeb/Customer...DataManager.CAB

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - E:\Program Files\AVG\AVG8\avgpp.dll

O20 - Winlogon Notify: avgrsstarter - E:\WINDOWS\SYSTEM32\avgrsstx.dll

O23 - Service: Apple Mobile Device - Apple Inc. - E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - E:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - E:\Program Files\HPQ\shared\hpqwmi.exe

O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - E:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)

O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - E:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe (file missing)

O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - E:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

--

End of file - 7562 bytes

Im in way over my head and should have stopped after the first try.

Also any advice on how to fix the main computer. Same issues but seems to be hidden users accounts etc.

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  • 2 weeks later...

Hello and welcome to Malwarebytes.

I Apologize for the late response.

If you still require assistance, we would like to see the latest state of your system. So, please post a New Hijackthis log. In your reply, I would also like to know any symptoms you may still have and how your computer is running at the moment.

Take a read in this thread on instructions on how to post a Hijackthis log and other further instructions:

http://www.malwarebytes.org/forums/index.php?showtopic=9573

Please note that the forum is very busy and if I don’t hear from you in five days this thread will be closed.

With Regards,

Extremeboy

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