Jump to content

Malwarebytes 4.1 freeze wth Windows 10 2004

Recommended Posts

I have the exact same periodic unresponsiveness / slowness described by this user while Malwarebytes Real-Time Protection is enabled.

I use my computer every day. No issues before updating to Windows 2004 then after updating I immediately experienced periodic slowness / unresponsiveness. It took me forever to figure out why. It was going through resource manager and disabling things that led me down this path where disabling Malwarebytes Real-Time Protection prevented the issue.

  • Periodic application unresponsiveness / slowness. Things would be fine for a couple minutes and then the app would freeze. I could then go and open another app which may or may not freeze. But not all applications had this issue. I could use Fidelity Active Trador Pro all day. But it was difficult to access their website.
  • Lots of timeouts in event viewer. Loading event viewer would sometimes cause an MMC timeout error.
  • Cursor was always responsive.
Link to post
Share on other sites

Hi Monksys    :welcome:

I regret the trouble you encountered.   To best help you, we need to first gather some detail.

I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

Please know I help here as a volunteer.  and that I am not on 24 x 7.
Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.
Thank you,

Link to post
Share on other sites

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection



Link to post
Share on other sites
  • 2 weeks later...


Please see this pinned topic



Also, it is a good idea to Follow this pinned post at the top of the forum

Link to post
Share on other sites
  • 4 weeks later...
  • Root Admin

Please note that we have released a new beta today that we hope should address the issue with Windows 10 build 2004

If you're running Windows 10 build 2004 and were having an issue please try the new beta and let us know if this beta version corrects the issue or not.

Thank you


Link to post
Share on other sites
This topic is now closed to further replies.
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.