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Windows 10 2004 & Random freezing of tPC or when starting up the MB


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Btw your tools needs some updating to be AVG acceptable. User folder names are not what a tool like your should include / read out as part of de log files in the zip.

I myself had a look the logs and replaced folder names when possible (just hope I dit not miss anything).

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Posted (edited)
1 hour ago, CaptainLeonidas said:

and replaced folder names when possible (just hope I dit not miss anything).

For some of the logs, Actual folder names are required to compose custom fixes for your computer when assisting you.

If you have an issue with posting I would work directly with the support help desk. Be advised it will take longer for assistance than here on the forum.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help
 

I have a few other suggestions for you as well.

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

 

If that does not fix the issue.

You can install the BETA and do a manual update after to install the beta.

2020-06-02_21h53_44.png.cb7e38944fb346f20191388e6f586e2e.png

You also have the option of reverting to an earlier component package version, which will allow you to keep Web Protection enabled.
You can download this from here: https://malwarebytes.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsx

Once installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version.

I suggest using the following clean install guide.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install. Say no and use the download from my above link and install the old version and disable the update before you do anything else.

Edited by Porthos
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Hello CaptainLeonidas.

Thanks for the support tool report.  The Malwarebytes for Windows program is not now installed.  It would appear that the pc had had Version 4.1.0.56 

I would suggest that we get this PC on to the version 4.1.1.71.   I believe it will do better with it.

Do do the suggestions listed by Porthos such as the turning off of Fast Startup & exclusions for AVG

First, it would be a very good idea to insure a cleanup of any leftover of the prior version.

[   1   ]

The pc already has the Support tool file.  So a re-download is not needed.

Please use the MBST tool to uninstall Malwarebytes at this time. Do not reinstall when asked. Decline the option when asked to reinstall for now.

Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

Restart the computer

 

[    2    ]

Do the new setup of Malwarebytes

https://support.malwarebytes.com/hc/en-us/articles/360038479134-Download-and-install-Malwarebytes-for-Windows-v4

 

Next do the procedure to get the Beta 4.1.1.71    Malwarebytes   ( like listed above by Porthos )

 

Cheers.

 

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 I will review your advice for now.

In my case MBA is a backup AV much like Hitman Pro/Alert and the native Windows Defender. 

Do know MBA Premium worked fine out of the box on 3 computers I govern but only after the computers had been updated with the Windows 10  Feature May 2020 update issue's arose.

All of my device are up-to-date. If the beta does improve working in general then this automatically means the current version may have shortcoming. Beta's are great for testing the water / reviewing future features for those in the field whom  like to test near public release(s) but are in my humble view unfit for production systems. Offering the use of a beta version is therefor a well intentioned workaround at best, not a solution.

The shortcoming I ran into are perhaps not too visible now as Windows 10 May 202  is being release by Microsoft in batches. Your advice however could be to hold any Windows 10 upgrading for now till your current beta has matured to full production status.

I do wonder if the current version can be tweaked to disable problematic parts of MBA Premium until the next official release becomes available. 

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1 hour ago, CaptainLeonidas said:

but only after the computers had been updated with the Windows 10  Feature May 2020

Was the update offered thru Windows update or did you manually install it?

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7 minutes ago, CaptainLeonidas said:

The computer systems were made up-to-date thru Windows Update Assistant.

Of course I made sure to look at the release notes (https://docs.microsoft.com/en-us/windows/release-information/) regarding issue's listed for Version 2004.

The Windows Update Assistant was downloaded from https://www.microsoft.com/en-us/software-download/windows10.

 

That is considered force upgrading before Windows update offers it to you. I would also have uninstalled Avast/AVG as 3rd party AV programs have a very high potential of messing feature updates up.

I am not defending Malwarebytes as there are issues with some configurations at the moment and has been going on for several months and have not been able to be reproduced by the developers.

Quote

You also have the option of reverting to an earlier component package version, which will allow you to keep all Protection enabled.
You can download this from here: https://malwarebytes.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsx

Once installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version.

I suggest using the following clean install guide.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install. Say no and use the download from my above link and install the old version and disable the update before you do anything else.

 

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Added info: of the 3 Windows device I have running Windows 10 Pro/MBA/Avast/HitmanPro, the Microsoft Surface Pro 6 is still 1909 (OS Build 18363.836) will state within Windows Update thru Setting that Version 2004 is not yet ready for the device. The computers current running Windows 10 Pro Version 2004 never showed this notification.

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As a side note, I have done almost 40 upgrades to 2004 with no issue. I do have have a couple of clients with Malwarebytes issues and have just downgraded MB to the version I linked and put them on a list when things are finally fixed to contact to re upgrade Malwarebytes to the fixed current version.

 

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1 minute ago, CaptainLeonidas said:

Added info: of the 3 Windows device I have running Windows 10 Pro/MBA/Avast/HitmanPro, the Microsoft Surface Pro 6 is still 1909 (OS Build 18363.836) will state within Windows Update thru Setting that Version 2004 is not yet ready for the device. The computers current running Windows 10 Pro Version 2004 never showed this notification.

You will see the following when a computer is deemed ready.

image.png.1b9528ad52d2b31179479f0cac36629f.png

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Regarding your text:

That is considered force upgrading before Windows update offers it to you. I would also have uninstalled Avast/AVG as 3rd party AV programs have a very high potential of messing feature updates up.

I do not see this as force upgrading but I guess will look at it our own way.

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Unfortunatly you missed the info I provided.

As you will be aware of I run Windows on both iron as I do on virtual hardware (VMware Workstation 15.5). You may agree with me if I run Windows 10 Pro (I have 5 VM's) on identical virtual machines and of those only 1 is offered the update you logic is flawed.

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1 minute ago, CaptainLeonidas said:

Regarding your text:

That is considered force upgrading before Windows update offers it to you. I would also have uninstalled Avast/AVG as 3rd party AV programs have a very high potential of messing feature updates up.

I do not see this as force upgrading but I guess will look at it our own way.

Microsoft has put in blocks to the upgrading system not all reasons are documented by them. Some may not see the upgrade notice for months.

I have been running 2004 since March 30th. My computer has not had any issues. It was not a clean install but an upgrade using an ISO from UUP Dump.

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Posted (edited)
8 minutes ago, CaptainLeonidas said:

I run Windows on both iron as I do on virtual hardware (VMware Workstation 15.5). You may agree with me if I run Windows 10 Pro (I have 5 VM's) on identical virtual machines and of those only 1 is offered the update you logic is flawed.

You are not just an average user. 

The info I posted is a warning to the average mom and pop reading this topic about forcing any feature upgrade.

Also important to have an image backup to external media (and know how to use it) in case something goes sideways. I have never trusted the return to previous version option in Windows (seen it fail several times)plus it goes away in 10 days anyway.

Edited by Porthos
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From https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

I fail to see this as a forced upgrade. Again any update or patch for that matter may not be available thru Windows Update for a number of reasons. But that discussion is not for this forum as it does not help the issue at hand. In your words: I am not defending Malwarebytes as there are issues with some configurations at the moment and has been going on for several months and have not been able to be reproduced by the developers.

I just hope to see a production ready release soon or like I wrote before an answer: Can the current MBA installation be tweaked to allow current users you continue to run  MBA (production release) on Windows 10 Pro May 2020 instead of a Beta release?

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Now that I think about the VM which was offered Windows 10 May 2020 I think I recall I recently bought a Windows license key for it through Windows Store. The other Windows 10 Pro running in VM's have older activations applied..

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Posted (edited)
21 minutes ago, CaptainLeonidas said:

Can the current MBA installation be tweaked to allow current users you continue to run  MBA (production release) on Windows 10 Pro May 2020 instead of a Beta release?

Only by turning off which of the four separate components are causing the issue it is usually web protection or ransomware protection. Also does not hurt to place mutual exclusions in both Avast and Malwarebytes.

Edited by Porthos
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Only by turning off which of the four separate components are causing the issue it is usually web protection or ransomware protection. Also does not hurt to place mutual exclusions in both Avast and Malwarebytes.

Is this officially confirmed? I recall a Avast post once stating "Real site" being the issue at the time. If indeed web protection is the issue with the current MBA on Windows 10 Pro May 2020 I could re-install the MBA software but like you wrote disable this feature for the time being. However with an assumption I rather not try at all.

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Posted (edited)
6 minutes ago, CaptainLeonidas said:

I could re-install the MBA software but like you wrote disable this feature for the time being. However with an assumption I rather not try at all.

The old version I linked to has been done on 2 of my clients and so far no issues. The problems began after 4.0.4.49-1.0.750-1.0.14966

My 2013 Lenovo Thinkcenter has no issues with MB or 2004. None of my clients on either the working systems or the 2 that I downgraded use Avast or any AV other than Defender.

Edited by Porthos
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  • 2 weeks later...

Hi @CaptainLeonidas  

Malwarebytes for Windows Component 1.0.9.55  was made available as a release 16 June
See https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?do=findComment&comment=1388340

 

If your pc has any earlier Package, it will get that  as part of automatic program update.
( Unless you have blocked automatic install updates).

You can pull the Componnet down by simply clicking "Check for Updates" under the General tab in Settings.
Then I would advise that you re-enable the web protection if you had it off.
Similarly, if you had turned off the ransomware protection.

I believe you will do well with this Component.
 

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I "believe" I will do better not to install any MBAM at this time.

I am fully aware I am wasting my paid subscription for the 3 devices I bought it for. However since I have not been notified that my issue has been resolved (and I mean I am to get some tech-talk in depth details then) I am waiting.

Note: I will again try to see if MBAM is trustworthy enough to protect my devices but only if and when a new version is announced or if I am directly contacted it has been resolved in the current version.

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A member of the staff will reply to this thread once this issue has been resolved to notify those affected that a new version with a fix has become available.  Until then for anyone affected by these issues I would suggest keeping an eye on this area of the forums for any announcements in the pinned topics for new Malwarebytes releases.

I hope this issue is resolved promptly.  Thank you for helping to document and troubleshoot this issue and I apologize for any inconvenience it may have caused.  In the meantime, if the issue is preventing you from being able to use your Premium subscriptions, you may seek a refund by contacting Malwarebytes Support as advised in this support article by creating a support ticket on this page and they will be able to assist you in getting a refund.

Thanks

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This topic was first started June 3.  With the passage of time, it should be highlighted that a  new released update / Component package 1.0.955 / was just very recently announce on  Tuesday June 16

https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?do=findComment&comment=1388340

 

As to "freezing" or any other problem situation,  there are a range of methods one can apply ( as a temporary help) while retaining the installed program  ( because getting diagnostic reports from it are the only way to properly help).

One is, to do a Right-click on the blue-icon   for Malwarebytes in the notification area & selecting "Quit Malwarebytes"  which will stop the program.

Others are, as warranted, to do the right-click and un-tick either the ransomware protection or the web protection   and then see if either will help at that time.

The bottom line is, to not "uninstall the program"  but to get a support-tool-report.

The other is to have patience  and be amenable to suggestions of helpers here  ( most of us here are volunteers  with many years of experience).

I regret your troubles.

Just know that people here want to help you.

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