My Account says I do not have a subscription??

[JJ1966]

Logging into my account does not show my subscription, I created a support ticket, but have not had any reply.  I have a valid premium 2 seat license (Desktop and Laptop)

Has anyone had this happen and what was the solution? Thanks

[AdvancedSetup]

Hello @JJ1966

What is your support ticket number?

 

[JJ1966]

3050566

[JJ1966]

Ticket was created on

Fri, May 22, 10:20 PM

[exile360]

Greetings,

While you are awaiting a response from the staff, please see if the instructions in this support article are of any help in resolving the issue and let us know how it goes.

Thanks

[AdvancedSetup]

Hello @JJ1966

Yes I found your ticket, but you should be able to manage on your own. Please review the following articles

Create your My Account profile
https://support.malwarebytes.com/hc/en-us/articles/360039023753-Create-your-My-Account-profile

Transfer or Deactivate Malwarebytes Premium license key
https://support.malwarebytes.com/hc/en-us/articles/360038522574

Manage subscriptions in My Account
https://support.malwarebytes.com/hc/en-us/articles/360039023733-Manage-subscriptions-in-My-Account

 

If you're still having issues please let us know

Cheers

 

[exile360]

You may also find this support article helpful if you used a different email for your original purchase(s) vs the one you are using for your My.Malwarebytes.com account so that you may configure them to match if they don't already.