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Good evening, i don't know why after the last update that i did this morning, when i try to do a scanning of all my pc and of all the Hard Disks, during the process my PC goes bluescreen, its the first time in all the life of this pc, that is pretty powerful by himself, that i get a bluescreen, i tried all day, using the tool to remove Malwarebytes and reinstalling it through it, and the problem is still there, every time i try to do a scan of the entire pc.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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Hi   :welcome:

Sorry to see the trouble you experienced.   Let's do what follows.

Start Malwarebytes.

Click the settings  ( gear icon)  off the top right corner.

Then look at the tab "General".   Then scroll down to "Beta updates".

On that line,  click it so that the radio button is to the far right.

Next, scroll back up to the section "Application updates".

Look for the blue color "Check for Updates".   Click on that.   Watch for update messages,   Follow the prompts.

If the updates to the program for Component package 1.0.927  doe not show,  then at the Top of the next Clock hour,  then repeat the Check for updates.

You can view which program component & version of Malwarebytes by click the About tab.

If it has the very latest beta, it should show  version 4.1.1.71    and  component package 1.0.931

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Did you by chance write down the full description at the bottom of the BSOD  abort screen display?

Sorry that you encountered the trouble.

Please download MiniToolBox save it to your desktop and run it.

 

Reply YES when prompted by Windows to Allow the program to run.

Reply YES when prompted by the tool to proceed.

 

Checkmark the following check-boxes:

  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files


Click Go and post the result ( MTB.txt ). A copy  will be saved in the same directory the tool is run.

 

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MTB.txtThere it is

36 minutes ago, Maurice Naggar said:

Did you by chance write down the full description at the bottom of the BSOD  abort screen display?

Sorry that you encountered the trouble.

Please download MiniToolBox save it to your desktop and run it.

 

Reply YES when prompted by Windows to Allow the program to run.

Reply YES when prompted by the tool to proceed.

 

Checkmark the following check-boxes:

  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files


Click Go and post the result ( MTB.txt ). A copy  will be saved in the same directory the tool is run.

 

 

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26 minutes ago, Maurice Naggar said:

Thank you for the report.   Please just try a normal threat scan with Malwarebytes   (  not a 'custom' scan).   I am curious whether that works normal.

That works normally, but i prefer the entire PC scanning as i don't always install things on the place it scans normally.

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4 minutes ago, PBealtway said:

That works normally, but i prefer the entire PC scanning as i don't always install things on the place it scans normally.

Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures.  Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis (like daily), especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders and data folders as well as any installed browsers, caches and temp locations.  This also means that if a threat were active from a non-standard location, because Malwarebytes checks all threads and processes in memory, it should still be detected.  The only threat it *might* miss would be a dormant/inactive threat that is not actively running/installed on a secondary drive, however if the threat were executed then Malwarebytes should detect it.  Additionally, whenever a new location is discovered to be used by malware the Malwarebytes Research team adds that location dynamically to the outgoing database updates so the locations that are checked by the default Threat/Quick Scan in Malwarebytes can be changed on the fly by Research without requiring any engine or program version updates/upgrades.

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Can you restart Windows into Safe Mode with Networking,  and then, do the scan ?   Let's see if that does ok.

 

First,  a "precaution" measures just in case.

This helps if you ever get to some point where OS booting needs special help.

On the Windows taskbar ,  on the Windows search box,  type in

cmd.exe

and then look at the entire list of choices, and click on Run as Administrator.

 

It is best to  use COPY & Paste for the following.

At the prompt either type or copy/paste the following commands, tap  Enter-key after each command:

bcdedit /set {bootmgr} displaybootmenu yes

tap Enter-key when ready to proceed.   When done, close the Command window.

Thank you.

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I am aware on the fact that custom scans that span the entire pc are not a thing to do daily (even because it takes more than 4 hours every time) usually i make them 2 times per month, but from the last update it started to give me bluescreen when i attempt it, and i've read around that it could be a malware doing that too, that's why i wrote in this forum.

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2 hours ago, Maurice Naggar said:

Can you restart Windows into Safe Mode with Networking,  and then, do the scan ?   Let's see if that does ok.

 

First,  a "precaution" measures just in case.

This helps if you ever get to some point where OS booting needs special help.

On the Windows taskbar ,  on the Windows search box,  type in


cmd.exe

and then look at the entire list of choices, and click on Run as Administrator.

 

It is best to  use COPY & Paste for the following.

At the prompt either type or copy/paste the following commands, tap  Enter-key after each command:


bcdedit /set {bootmgr} displaybootmenu yes

tap Enter-key when ready to proceed.   When done, close the Command window.

Thank you.

Still blue screen.

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Did you manage to put in that Command line ?

and, this last scan, was that while in Safe mode with Networking ?

 

as a alternate way to scan your system,  you can use the Windows Defender antivirus to scan.

Do a Full scan with the Windows 10 antivirus  ......Windows Defender
navigate to the Virus & Threat protection section.

 

Look on the Windows search box on the Windows taskbar.  Type in

virus & threat protection

You should see a list display.  There is a link for " Virus & Threat protection".  Click on that.

Once you get there, note the "Scan Options" in blue.   Just need you to drill down into that to get to the option for FULL scan.
 

Once you get there, note the "Scan Options" in blue.   Just need you to drill down into that to get to the option for FULL scan.

image.png.ef373aa406a6d2e98f0b125daff2b0e6.png

Click Scan options.

image.thumb.png.52961c57498aac823400dc1e38e15c6e.png

 

Then click on Full scan.   Have lots of patience. 

Edited by Maurice Naggar
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32 minutes ago, Maurice Naggar said:

Did you manage to put in that Command line ?

and, this last scan, was that while in Safe mode with Networking ?

 

as a alternate way to scan your system,  you can use the Windows Defender antivirus to scan.

Do a Full scan with the Windows 10 antivirus  ......Windows Defender
navigate to the Virus & Threat protection section.

 

Look on the Windows search box on the Windows taskbar.  Type in


virus & threat protection

You should see a list display.  There is a link for " Virus & Threat protection".  Click on that.

Once you get there, note the "Scan Options" in blue.   Just need you to drill down into that to get to the option for FULL scan.
 

Once you get there, note the "Scan Options" in blue.   Just need you to drill down into that to get to the option for FULL scan.

image.png.ef373aa406a6d2e98f0b125daff2b0e6.png

Click Scan options.

image.thumb.png.52961c57498aac823400dc1e38e15c6e.png

 

Then click on Full scan.   Have lots of patience. 

Emh... i have windows 7, actually.

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ok.   by the way, you do not need to use the "Quote"  button when posting.

You can scan with the free ESET Online scanner.

I would suggest that you do a scan with a scan tool from ESET  to just only scan the C drive.

 

I would suggest a free scan with the ESET Online Scanner

Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now

 

It will start a download of "esetonlinescanner_enu.exe"

 

Save the file to your system, such as the Downloads folder, or else to the Desktop.

 

Go to the saved file, and double click it to get it started.

 

When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

 

When prompted for scan type, Click on Custom scan    ( the choice on far-right side)

 

We want just the C drive to be scanned.

 

In the display "Select custom scan targets"  keep the top 3 lines ticked,  plus the one for the C drive   ( which should be your Windows drive)

 

UN-tick the other drives   ( D, E, F,   etc...)

 

Then click on the blue button "Save and continue"

 

Leave as is   the radio selection "Disable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

 

 

Have patience.  The entire process may take an hour or more. There is an initial update download.

There is a progress window display.

You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.  Look for it on the bottom left, in bleu.

 

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

The goal here is to see if there are suspicious or actual threats on the C drive.

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7 hours ago, Porthos said:

And what are those? Please post a scan log.

Oh... forgot to save it xD I can do the scan again, if the program does see them, but they are the launchers of a foreign program i need, i use them from years and nothing happened until my update, i suspect there is something on the other drives, because it's them Malwarebytes is scanning when i get a bluescreen.

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