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Removal instructions for RocketFixio

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Metallica

Metallica

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What is RocketFixio?

The Malwarebytes research team has determined that RocketFixio is a "system optimizer". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.
More information can be found on our Malwarebytes Labs blog.

How do I know if I am infected with RocketFixio?

This is how the main screen of the system optimizer looks:

main.png

You will find these icons in your taskbar, your startmenu, and on your desktop:

icons.png

and see these warnings during install:

warning1.png

warning2.png

and this type of screens during "operations":

warning5.png

warning6w.png

You may see this entry in your list of installed programs:

warning4.png

How did RocketFixio get on my computer?

These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:

website.png

How do I remove RocketFixio?

Our program Malwarebytes can detect and remove this potentially unwanted application. We do advise however to uninstall the program using the Uninstall option in Windows.

  • Please download Malwarebytes for Windows to your desktop.
  • Double-click MBSetup.exe and follow the prompts to install the program.
  • When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen.
  • Click on the Get started button.
  • Click Scan to start a Threat Scan.
  • When the scan is finished click Quarantine to remove the found threats.
  • Reboot the system if prompted to complete the removal process.

Is there anything else I need to do to get rid of RocketFixio?

  • No, Malwarebytes removes RocketFixio completely.

How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this system optimizer.

As you can see below the full version of Malwarebytes would have protected you against the RocketFixio installer even before this PUP was added to our detections. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.
 

protection1.png


and Malwarebytes Browser Guard would have warned you about their website:
 

protection2.png


Technical details for experts

You may see these entries in FRST logs:
  

(AMS Software -> AMS Software) C:\Program Files (x86)\RocketFixio\RocketFixioAdmin.exe
C:\Users\Public\Desktop\RocketFixio.lnk
C:\ProgramData\Desktop\RocketFixio.lnk
C:\Users\{username}\AppData\Roaming\AMS Software
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RocketFixio
C:\Program Files (x86)\RocketFixio

RocketFixio 4.0 (HKLM-x32\...\{96D50215-BC87-4536-ADBA-99633C9B81EB}_is1) (Version: 4.0 - AMS Software)

Alterations made by the installer:
  

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\RocketFixio
       Adds the file ArnMngr.exe"="2/18/2019 8:05 AM, 5242096 bytes, A
       Adds the file InstUtils.exe"="2/18/2019 8:05 AM, 38128 bytes, A
       Adds the file libeay32.dll"="2/17/2016 8:57 AM, 1192320 bytes, A
       Adds the file License.txt"="12/17/2018 2:16 PM, 1976 bytes, A
       Adds the file msvcr120.dll"="2/19/2016 6:43 PM, 970912 bytes, A
       Adds the file RocketFixio.exe"="2/18/2019 8:05 AM, 30685936 bytes, A
       Adds the file rocketfixio_video.mp4"="2/15/2019 10:01 AM, 11217953 bytes, A
       Adds the file RocketFixioAdmin.exe"="2/18/2019 8:05 AM, 30686448 bytes, A
       Adds the file ssleay32.dll"="2/17/2016 8:58 AM, 291200 bytes, A
       Adds the file unins000.dat"="5/28/2020 10:47 AM, 16181 bytes, A
       Adds the file unins000.exe"="5/28/2020 10:46 AM, 1186161 bytes, A
       Adds the file UninstallUtils.dll"="12/17/2018 1:40 PM, 829440 bytes, A
    Adds the folder C:\Program Files (x86)\RocketFixio\Data\Animation
       Adds the file SysInfo.gif"="9/28/2015 12:19 PM, 10881 bytes, A
    Adds the folder C:\Program Files (x86)\RocketFixio\Data\Fonts
       Adds the file OpenSans.ttf"="8/26/2015 12:42 PM, 217360 bytes, A
       Adds the file OpenSans-Light.ttf"="11/3/2012 6:48 AM, 222412 bytes, A
       Adds the file pfdindisplaypro-bold.ttf"="6/30/2015 11:52 AM, 409476 bytes, A
       Adds the file pfdindisplaypro-reg.ttf"="6/30/2015 11:52 AM, 430168 bytes, A
       Adds the file pfdindisplaypro-thin.ttf"="6/30/2015 12:10 PM, 505868 bytes, A
    Adds the folder C:\Program Files (x86)\RocketFixio\Lang
       Adds the file English.ini"="2/18/2019 7:23 AM, 83720 bytes, A
    Adds the folder C:\Program Files (x86)\RocketFixio\LibAV
       Adds the file avcodec-52.dll"="9/21/2012 1:45 PM, 9948672 bytes, A
       Adds the file avcore-0.dll"="9/21/2012 1:44 PM, 57856 bytes, A
       Adds the file avdevice-52.dll"="9/21/2012 1:44 PM, 16384 bytes, A
       Adds the file avfilter-1.dll"="9/21/2012 1:44 PM, 131072 bytes, A
       Adds the file avformat-52.dll"="9/21/2012 1:45 PM, 950784 bytes, A
       Adds the file avutil-50.dll"="9/21/2012 1:45 PM, 122880 bytes, A
       Adds the file SDL.dll"="9/21/2012 1:44 PM, 321536 bytes, A
       Adds the file swscale-0.dll"="9/21/2012 1:44 PM, 222720 bytes, A
    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RocketFixio
       Adds the file Order full version.url"="5/28/2020 10:47 AM, 58 bytes, A
       Adds the file RocketFixio.lnk"="5/28/2020 10:47 AM, 1086 bytes, A
       Adds the file Tutorial.url"="5/28/2020 10:47 AM, 61 bytes, A
       Adds the file Uninstall program.lnk"="5/28/2020 10:47 AM, 1046 bytes, A
       Adds the file Visit website.url"="5/28/2020 10:47 AM, 49 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\AMS Software\AmsOptim
       Adds the file DelList.txt"="5/28/2020 10:47 AM, 0 bytes, A
       Adds the file ListOfDelayedStart.dat"="5/28/2020 10:47 AM, 216 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\AMS Software\AmsOptim\RegList
       Adds the file RegList.dat"="5/28/2020 10:47 AM, 2 bytes, A
    In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar
       Adds the file RocketFixio.lnk"="5/28/2020 10:47 AM, 1086 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Other\Dayly
       Adds the file Emotion.sor"="5/28/2020 10:47 AM, 8 bytes, A
    In the existing folder C:\Users\Public\Desktop
       Adds the file RocketFixio.lnk"="5/28/2020 10:47 AM, 1068 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{96D50215-BC87-4536-ADBA-99633C9B81EB}_is1]
       "DisplayIcon"="REG_SZ", "C:\Program Files (x86)\RocketFixio\RocketFixio.exe"
       "DisplayName"="REG_SZ", "RocketFixio 4.0"
       "DisplayVersion"="REG_SZ", "4.0"
       "EstimatedSize"="REG_DWORD", 93722
       "HelpLink"="REG_SZ", "http://rocketfixio.com/support.php"
       "Inno Setup: App Path"="REG_SZ", "C:\Program Files (x86)\RocketFixio"
       "Inno Setup: Deselected Tasks"="REG_SZ", ""
       "Inno Setup: Icon Group"="REG_SZ", "RocketFixio"
       "Inno Setup: Language"="REG_SZ", "english"
       "Inno Setup: Selected Tasks"="REG_SZ", "desktopicon,pintotaskbar"
       "Inno Setup: Setup Version"="REG_SZ", "5.5.2 (u)"
       "Inno Setup: User"="REG_SZ", "{username}"
       "InstallDate"="REG_SZ", "20200528"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\RocketFixio\"
       "MajorVersion"="REG_DWORD", 4
       "MinorVersion"="REG_DWORD", 0
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "AMS Software"
       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\RocketFixio\unins000.exe" /SILENT"
       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\RocketFixio\unins000.exe""
       "URLInfoAbout"="REG_SZ", "http://rocketfixio.com/"
       "URLUpdateInfo"="REG_SZ", "http://rocketfixio.com/download.php"
    [HKEY_CURRENT_USER\Software\AMS Software\AmsOptim]
       "AmsNewsRuns"="REG_DWORD", 2
       "CheckUpdates"="REG_BINARY, ....
       "TreeViewClean_chrome_cookie"="REG_DWORD", 0
       "TreeViewClean_chrome_formss"="REG_DWORD", 0
       "TreeViewClean_chrome_passwords"="REG_DWORD", 0
       "TreeViewClean_chromium_cookie"="REG_DWORD", 0
       "TreeViewClean_chromium_formss"="REG_DWORD", 0
       "TreeViewClean_chromium_passwords"="REG_DWORD", 0
       "TreeViewClean_cleanall_download_folder"="REG_DWORD", 0
       "TreeViewClean_download_folder"="REG_DWORD", 0
       "TreeViewClean_edge_cookie"="REG_DWORD", 0
       "TreeViewClean_edge_forms"="REG_DWORD", 0
       "TreeViewClean_edge_passwords"="REG_DWORD", 0
       "TreeViewClean_firefox_cookie"="REG_DWORD", 0
       "TreeViewClean_firefox_forms"="REG_DWORD", 0
       "TreeViewClean_firefox_passwords"="REG_DWORD", 0
       "TreeViewClean_ie_cookie"="REG_DWORD", 0
       "TreeViewClean_ie_passwords"="REG_DWORD", 0
       "TreeViewClean_opera_cookie"="REG_DWORD", 0
       "TreeViewClean_opera_forms"="REG_DWORD", 0
       "TreeViewClean_opera_passwords"="REG_DWORD", 0
       "TreeViewClean_yandex_cookie"="REG_DWORD", 0
       "TreeViewClean_yandex_forms"="REG_DWORD", 0
       "TreeViewClean_yandex_passwords"="REG_DWORD", 0
       "TreeViewCleanPlanner_chrome_cookie"="REG_DWORD", 0
       "TreeViewCleanPlanner_chrome_formss"="REG_DWORD", 0
       "TreeViewCleanPlanner_chrome_passwords"="REG_DWORD", 0
       "TreeViewCleanPlanner_chromium_cookie"="REG_DWORD", 0
       "TreeViewCleanPlanner_chromium_formss"="REG_DWORD", 0
       "TreeViewCleanPlanner_chromium_passwords"="REG_DWORD", 0
       "TreeViewCleanPlanner_cleanall_download_folder"="REG_DWORD", 0
       "TreeViewCleanPlanner_download_folder"="REG_DWORD", 0
       "TreeViewCleanPlanner_edge_cookie"="REG_DWORD", 0
       "TreeViewCleanPlanner_edge_forms"="REG_DWORD", 0
       "TreeViewCleanPlanner_edge_passwords"="REG_DWORD", 0
       "TreeViewCleanPlanner_firefox_cookie"="REG_DWORD", 0
       "TreeViewCleanPlanner_firefox_forms"="REG_DWORD", 0
       "TreeViewCleanPlanner_firefox_passwords"="REG_DWORD", 0
       "TreeViewCleanPlanner_ie_cookie"="REG_DWORD", 0
       "TreeViewCleanPlanner_ie_passwords"="REG_DWORD", 0
       "TreeViewCleanPlanner_opera_cookie"="REG_DWORD", 0
       "TreeViewCleanPlanner_opera_forms"="REG_DWORD", 0
       "TreeViewCleanPlanner_opera_passwords"="REG_DWORD", 0
       "TreeViewCleanPlanner_yandex_cookie"="REG_DWORD", 0
       "TreeViewCleanPlanner_yandex_forms"="REG_DWORD", 0
       "TreeViewCleanPlanner_yandex_passwords"="REG_DWORD", 0
    [HKEY_CURRENT_USER\Software\Fast\Test]
       "Sweestreet"="REG_BINARY, ....

Malwarebytes log:
  

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 5/28/20
Scan Time: 10:57 AM
Log File: 3a002ec6-a0c1-11ea-9dc5-00ffdcc6fdfc.json

-Software Information-
Version: 4.1.0.56
Components Version: 1.0.920
Update Package Version: 1.0.24580
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 232495
Threats Detected: 9
Threats Quarantined: 9
Time Elapsed: 2 min, 59 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 2
PUP.Optional.FastComputer, HKCU\SOFTWARE\FAST\TEST, Quarantined, 4174, 816607, 1.0.24580, , ame, 
PUP.Optional.FastComputer, HKCU\SOFTWARE\AMS SOFTWARE\AmsOptim, Quarantined, 4174, 816654, 1.0.24580, , ame, 

Registry Value: 1
PUP.Optional.FastComputer, HKCU\SOFTWARE\FAST\TEST|SWEESTREET, Quarantined, 4174, 816607, 1.0.24580, , ame, 

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 2
PUP.Optional.FastComputer, C:\USERS\{username}\APPDATA\ROAMING\AMS Software\AmsOptim, Quarantined, 4174, 818987, 1.0.24580, , ame, 
PUP.Optional.FastComputer, C:\USERS\{username}\APPDATA\ROAMING\OTHER\DAYLY, Quarantined, 4174, 816958, 1.0.24580, , ame, 

File: 4
PUP.Optional.FastComputer, C:\USERS\{username}\APPDATA\ROAMING\OTHER\DAYLY\EMOTION.SOR, Quarantined, 4174, 816958, 1.0.24580, , ame, 
Generic.Malware/Suspicious, C:\PROGRAM FILES (X86)\ROCKETFIXIO\ROCKETFIXIO.EXE, Quarantined, 0, 392686, 1.0.24580, , shuriken, 
Generic.Malware/Suspicious, C:\USERS\{username}\DESKTOP\ROCKETFIXIO.EXE, Quarantined, 0, 392686, 1.0.24580, , shuriken, 
Generic.Malware/Suspicious, C:\USERS\{username}\DOWNLOADS\ROCKETFIXIO.EXE, Quarantined, 0, 392686, 1.0.24580, , shuriken, 

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):

  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention

Save yourself the hassle and get protected.

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