Jump to content

BSOD - reason unknown

Recommended Posts

1 hour ago, WallaceCDN said:

I googled the errors and it said it may be malwarebytes related.

More than likely this will not change or correct the issue, but it will ensure that your installation is good and no corrupt or any old files that did not get updated.


Please try the following STEPS


Please do the following Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let us know if that clears up the issue or not.


If STEP 1 did not help then please restart the computer and  proceed to STEP 2 so that we can get logs to help us determine the cause

When the issue occurs, do you have a VPN or any other network filtering software enabled (besides Malwarebytes)?
Does this issue consistently present itself when Web Protection is enabled?
Does the issue occur when you are not using Bittorent, qBittorrent, or any other P2P torrent software?

We're in need of additional information to help narrow down the cause of this issue.
Part of this process will involve manually triggering a crash to obtain a memory dump, which will hopefully show what the Web Protection driver is doing to cause this issue. You can read more about this process here.

Once you've reproduced the issue and are actively experiencing it, force a crash by pressing the following keys at the same time: Left Ctrl+Left Alt+U+U.

After the machine has rebooted, you should find a memory dump named MEMORY.dmp in C:\Windows. Please zip this up and provide it to us.

Please follow the directions from the following topic:  Upload Malwarebytes Support Tool logs offline and upload that new log as well on your next reply

Thank you


Link to post
Share on other sites

Although Windows Updates seems fully updated, please check manually to ensure that you have ALL available Windows Updates

BIOS/UEFI version 0807 dates from 2017.
Please visit the Asus support site for your motherboard to see if there's a more recent stable version available.  If so, please install it.
While you're at the Asus support site, update your chipset drivers and any other drivers/utilities that have updates available.

2 of the 4 memory dumps blame networking - with mwac.sys being shown in the stack text just prior to the crash.
MWAC stands for Malwarebytes Web Access Control - so Porthos' suggestion is a good next step.

Disabling web protection will likely stop the BSOD's - but may not solve your problem.
I've seen this sort of behavior when another driver interferes with the mwac.sys driver.  The most memorable one was BitDefender (a couple of years back) and it took a lot of work to identify and then get the BitDefender driver repaired by the developer.

So, the next step is to esure tht you have the latest, fully updated version of BitDefender installed.
The BitDefender driver in the memory dump dates from 2018
If it still crashes (with MBAM web protection enabled), then the next test would be to completely uninstall BitDefender to see if that fixes the problem.

There are also several other older, networking related drivers that could also contribute to this.
Please update these older drivers to the latest, Windows 10 compatible version.
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!: 

PxHlpa64.sys                                  Tue Apr 24 13:26:29 2012 (4F96E245)
Sonic CD/DVD driver (used by many different CD/DVD programs) http://www.carrona.org/pxhelp20.html lists some of the programs that it's used in. 
lgcoretemp.sys                                Tue Jun  9 12:52:10 2015 (557719BA)
Logitech Gaming Software driver http://support.logitech.com/en_gb/software/lgs
tap0901.sys                                   Thu Apr 21 05:10:05 2016 (571898ED)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO http://openvpn.net/index.php/open-source/downloads.html or http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692  Requires registration 
btfilter.sys                                  Wed Jun  8 05:56:54 2016 (5757EBE6)
Atheros Bluetooth Driver Official site: http://www.qualcomm.com/drivers [br] Unofficial site: https://www.ath-drivers.eu
LGVirHid.sys                                  Mon Jun 13 14:47:03 2016 (575EFFA7)
Logitech Gamepanel Virtual HID Device Driver http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
LGJoyXlCore.sys                               Mon Jun 13 14:47:06 2016 (575EFFAA)
Logitech Gaming Software driver http://support.logitech.com/en_gb/software/lgs
LGBusEnum.sys                                 Mon Jun 13 14:47:08 2016 (575EFFAC)
Logitech Keyboard http://www.logitech.com/en-us/support-downloads/downloads
TeeDriverW8x64.sys                            Wed Apr 11 10:46:32 2018 (5ACE1FC8)
Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391
bdvedisk.sys                                  Fri Apr 27 06:47:30 2018 (5AE2FFC2)
Bitdefender AntiVirus driver Support: http://www.bitdefender.com/support/consumer.html[br]Downloads: http://www.bitdefender.com/Downloads/
e1i65x64.sys                                  Mon Jun 11 14:01:06 2018 (5B1EB8E2)
 Most likely is the Intel PCIe Gigabit Ethernet driver
e1i65x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

If unable to find the Intel stuff manually, you may want to try this free update tool from Intel:  https://www.intel.com/content/www/us/en/support/detect.html
It seems to work well on my system (identified 4 Intel updates after running the Dell Update tool). It also gives warnings when asked to replace customized Intel drivers - so heed the warnings!

Good luck!

Edited by usasma
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.