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I have bought and downloaded Malwarebytes for use on my home PC but how do I get the interface page that lets me enter my License ID? Once I had downloaded it, I expected the page to come up automatlically but it doesn't. As a result my download won't work until I enter the key - has anyone else had this issue? Thanks 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Thanks but the link does not give the answer I want

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Greetings,

If you open Malwarebytes and follow the instructions in the article linked by Porthos above, including following the directions in step 4. in particular, that will allow you to enter your ID and Key.  I have quoted the step below for reference:

If you have an ID, click the switch next to My license came with a License ID.
Click the text box under License ID, then enter your ID.

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Assuming you have received your key in an email. Open Malwarebytes and see the screenshots I have provided.

 

2020-05-23_15h25_38.png

2020-05-23_15h26_11.png

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It does not tell me how I get to Item 1!!!

Activate Premium license on Windows

  1. Open Malwarebytes for Windows.

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Thanks for the replies - But where do I go to open Malwarebytes. It's only in my settings as an app. I have the key. In that video tutorial it shows clicking on an icon that I don't have.

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Posted (edited)

@Keef

What OS is on this? You posted in Malwarebytes for Windows.

Edited by Porthos

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It is Windows 10 - I have registered as it comes up with 

The product key you are trying to use is already registered.

All I want is the screen where I can enter the key to activate it. I am assuming that just registering it does not activate it - It shows up in the apps in the settings but there seems to be no screen I can access

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Posted (edited)

@Keef

Can you open Malwarebytes, is it installed?

Edited by Porthos

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Thak you Porthos but I have done this many times and it just goes into a loop where I download it OK and once that is done I then have exactly the same problem to try and activate it without some interface screen. Shall I completely uninstall it and then install again but I have already paid for it a week ago

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Posted (edited)
4 minutes ago, Keef said:

The product key you are trying to use is already registered.

You do not use the web portal to activate it.

I am sitting here watching the post ready to assist you as best as possible.

Edited by Porthos

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Right - but how can I activate it without a screen interface? Where is the screen interface to activate it

 

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Just now, Keef said:

Right - but how can I activate it without a screen interface? Where is the screen interface to activate it

 

Have you installed Malwarebytes yet?

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1 minute ago, Porthos said:

Have you installed Malwarebytes yet?

Yes it is showing in  the apps as Malwarebytes version 4.1.0.56 - I had it on free trial and upgraded - maybe that is causing the issue. 

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Just now, Keef said:

Yes it is showing in  the apps as Malwarebytes version 4.1.0.56 - I had it on free trial and upgraded - maybe that is causing the issue. 

Open the program by double clicking the Desktop icon- Then click on the settings icon

2020-05-23_18h17_52.png.e7f3dfef3e5c06dd379a3c046d10a45c.png

Click on account and you should see activate insert the key there.

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2 minutes ago, Porthos said:

Open the program by double clicking the Desktop icon- Then click on the settings icon

2020-05-23_18h17_52.png.e7f3dfef3e5c06dd379a3c046d10a45c.png

Click on account and you should see activate insert the key there.

This is the problem - there is no desktop icon to open. The only thing that is there is a text icon which when you open it only gives me the license key. 

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1 minute ago, Porthos said:

Download and install it again https://www.malwarebytes.com/mwb-download/thankyou/

 

OK thank you Porthos - I did watch the video and watched it again just now but straightaway the problem is the clicking of the icon at the beginning. I don't have the icon. I will download it again now.

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1 minute ago, Keef said:

the problem is the clicking of the icon at the beginning. I don't have the icon. I will download it again now.

I will be right here.

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4 minutes ago, Porthos said:

I will be right here.

Hi Porthos - It is downloading but very slowly - what I have done this time is gone with the advanced option and downloading from there and the box for the desktop shortcut is ticked.

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1 minute ago, Keef said:

It is downloading but very slowly

It is up to your internet speed. If we can not get it installed I will have you download the support tool and get some diagnostic info from your computer.

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