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used mbam for a LONG time.   in last couple of years it started randomly killing my inteenet connection ability.   usually i could kill mbam then kill mbam service

and get the connections started again and they would last for a while until mbam decided to kill them again.

today that 'fix' failed and i had to remove mbam completely to get to use the internet to be able to post this question here.

i use winxpprosp3  and an older lifetime license of mbam.   i will have to do a lot of searching to find that number to reactivate it if I dl mbam again.

 I had been ignoring updates until I found a way to back up my XP by cloning the drive to have a bootable backup HD.    

QUESTION:   So if I do download the latest will it work correctly on XP and stop blocking me from loading chrome (Version 49.0.2623.112 m -   last version for xpprosp3)?

Today it also had blocked my access for my pop3 email (eudora 7.1.0.9  sponsored  as my paid version stopped working with my ISP).

So should I update to latest mbam or just switch to avg or avast or comodo or something else and give them a try.

I REALLY liked the mbam product except for the problems it is causing me.  Please guide me as what to do next.  Right now I am running naked but will definitely install some protection by the end of the week. 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
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  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
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  6. To provide logs for review click the Gather Logs button
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  10. To uninstall all Malwarebytes Products, click the Clean button.
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  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

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I have used mbam for a LONG time.   in last couple of years it started randomly killing my inteernet connection ability.   usually i could kill mbam then kill mbam service

and get the connections started again and they would last for a while until mbam decided to kill them again.

today that 'fix' failed and i had to remove mbam completely to get to use the internet to be able to post this question here.

i use winxpprosp3  and an older lifetime license of mbam.   i will have to do a lot of searching to find that number to reactivate it if I dl mbam again.

 I had been ignoring updates until I found a way to back up my XP by cloning the drive to have a bootable backup HD.    

QUESTION:   So if I do download the latest will it work correctly on XP and stop blocking me from loading chrome (Version 49.0.2623.112 m -   last version for xpprosp3)?

Today it also had blocked my access for my pop3 email (eudora 7.1.0.9  sponsored  as my paid version stopped working with my ISP).

So should I update to latest mbam or just switch to avg or avast or comodo or something else and give them a try.

I REALLY liked the mbam product except for the problems it is causing me now.  Please guide me as what to do next.  

Right now I am running naked but will definitely install some protection by the end of the week. 

I need advice.  Thanks. 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Greetings,

Since you are using XP you will need to make certain you are running the latest version available for the older operating system.  The latest supported version for XP and Vista can be found in this post.

With that said, Malwarebytes should not be interfering with your internet so I would recommend uninstalling Malwarebytes, then restarting your system, then downloading and installing the last version for XP from the link above to see if that resolves the issue.  If it does not then please do the following so that we may try to determine the cause of the issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Please let us know how it goes.

Thanks

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Thanks.  Will try that.  I cannot re-dowload xp pro  as I had xp pro sp2  disks  initially and downloaded sp3 as an update.  

I thought that I did have the latest version for xp pro sp3 although I might have gotten a newer version that does not play nice with xp.

most of the time mbam does not interfere at all.  this is new in the past couple of years and strikes randomly.  

I will check the links and try to do the things you indicated. 

THANKS!

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21 minutes ago, veryparanoid said:

Thanks.  Will try that.  I cannot re-dowload xp pro  as I had xp pro sp2  disks  initially and downloaded sp3 as an update.  

I thought that I did have the latest version for xp pro sp3 although I might have gotten a newer version that does not play nice with xp.

most of the time mbam does not interfere at all.  this is new in the past couple of years and strikes randomly.  

I will check the links and try to do the things you indicated. 

THANKS!

You would be far better off if you upgraded to Windows 10, or at least Windows 7 as either would be far more secure than any version of XP.  There is only so much that anti-malware and antivirus software can do; once an operating system and the other software you use gets too far out of date with many vulnerabilities that will never be patched securing the system from threats becomes nearly impossible.

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40 minutes ago, exile360 said:

You would be far better off if you upgraded to Windows 10, or at least Windows 7 as either would be far more secure than any version of XP.  There is only so much that anti-malware and antivirus software can do; once an operating system and the other software you use gets too far out of date with many vulnerabilities that will never be patched securing the system from threats becomes nearly impossible.

I  have win8.1 and win 10  in addition to XP PRO and even a win 98SE that is still running fine.

I have had it with win.  It is just a social media personal information stealer now not designed for real work.

Next stop will be ubuntu.  Never ever a new win.

 

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Ah, I see, good deal, I just wanted to make sure you have the best protection possible.

Anyway, did reinstalling Malwarebytes fix the problem, or is it still interfering with your internet connection?  If it is, try disabling Web Protection by right-clicking the Malwarebytes tray icon and unchecking the option for it to see if that fixes it rather than manually terminating the service (killing the service like that could cause system instability or even a system crash).  If you have to quit Malwarebytes completely, right-click the Malwarebytes tray icon and select the option to quit and that will remove it from memory completely.

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I am not that fast!   I will study it all in the morning and then try it.  

The internet is working fine now that I ripped out mbam.  

Nagging worry is that it was not really mbam but some other problem.  Still trying grok if that could be happening.

I tried disabling web protection but that was blocked too!   could mbam actually have a virus in it?

Killing the service after killing mbam was the only thing that used to work. 

No instability.  That seems to come after running too many days without a reboot anyway.   Just restart and get several more days of all working fine.

I did kill it from the tray but the service always stayed no matter what and I had to kill that from task manager to get to the internet again. 

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1 hour ago, exile360 said:

Greetings,

Since you are using XP you will need to make certain you are running the latest version available for the older operating system.  The latest supported version for XP and Vista can be found in this post.

With that said, Malwarebytes should not be interfering with your internet so I would recommend uninstalling Malwarebytes, then restarting your system, then downloading and installing the last version for XP from the link above to see if that resolves the issue.  If it does not then please do the following so that we may try to determine the cause of the issue:

 

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

 

Please let us know how it goes.

Thanks

 

1 hour ago, exile360 said:

Greetings,

I responded to your duplicate topic here:

 

 

51 minutes ago, gonzo said:

You might be interested in this article.  I abandoned XP many years ago, so I don't know whether this is still valid. Many bank ATMs are still using XP, and they needed a way to continue to get support from Microsoft. 

https://www.expertreviews.co.uk/software/8089/how-to-get-new-windows-xp-updates-for-free-until-2019-with-a-registry-hack

Also, please note this is just for information purposes.  Do with it what you want to.

Thanks.  I will check out Qubes.   

The last time I had done a thorough search ubuntu looked like the best option of all the linux distros.

Things are always changing so I will triple check before I finally do make the change to my win10 box. 

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  • 2 weeks later...
Posted (edited)

Excellent, I'm glad it worked.  It shouldn't offer you any upgrades since you're on XP, however you can ensure it doesn't by disabling the two options for updating under the Application tab in Settings as described in this support article.

Edited by exile360
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