Jump to content
StampyScouse

How do you turn off random malwarebytes popups?

Recommended Posts

image.png.aa0f91c45a59ce6e9bdddc623e9305b1.pngScreenshot_8.png.225f77c28ec607ac078644d450b31f09.png

These popups can be extremely annoying and I don't know how to get rid of them. They popup at random and I would like to turn them off.

(If it helps, I have already stopped my trial malwarebytes through account settings)

image.png.b099097c0fdcf728736407ff31104b52.png

Any help would be appreciated! 

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites
26 minutes ago, StampyScouse said:

Any help would be appreciated! 

You can not. That is a "cost" of the free version.

Share this post


Link to post
Share on other sites
Quote
13 minutes ago, Porthos said:

You can not. That is a "cost" of the free version.

 

Doesn't that just make it adware then? I thought malwarebytes were against adware.

I guess I will have to switch to a different anti-malware software.

Share this post


Link to post
Share on other sites
1 minute ago, StampyScouse said:

Doesn't that just make it adware then? I thought malwarebytes were against adware.

Yes and no, Adware is a different thing compared to program notices.

 

2 minutes ago, StampyScouse said:

I guess I will have to switch to a different anti-malware software.

That is of course your choice.

Using a product for free has its costs.

You could exit Malwarebytes from the system tray after a scan and it will not bother you again until you open it again for another scan.

Share this post


Link to post
Share on other sites
1 minute ago, Porthos said:

Yes and no, Adware is a different thing compared to program notices.

It isn't a "program notice" though, it is plain and clear advertising. It is advertising for products and services I am not interested in.

 

Quote

That is of course your choice.

Using a product for free has its costs.

You could exit Malwarebytes from the system tray after a scan and it will not bother you again until you open it again for another scan.

The problem is, I would prefer to just start malwarebytes when I need it. But, it starts when I login into Windows and does not show up in the startup tab of task manger so I do not know how to stop it from starting up at start-up.

Share this post


Link to post
Share on other sites
19 minutes ago, StampyScouse said:

I do not know how to stop it from starting up at start-up.

If you right click the system icon on the right side of the system tray and uncheck the check mark on start with Windows and choose quit on the same menu it should stop starting with Windows.

Share this post


Link to post
Share on other sites
2 minutes ago, Porthos said:

If you right click the system icon on the right side of the system tray and uncheck the check mark on start with Windows and choose quit on the same menu it should stop starting with Windows.

Thank you.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.