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How to remove the PUP. Optional. WinYahoo


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Hi,  
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
  
Please only just attach   all report files, etc  that I ask for as we go along.
.

You mad no mention if you use the Chrome browser.   Likewise you mad no mention of what program exactly mentions PUP. Optional. WinYahoo

Is that by Malwarebytes for windows ?   if so, is that a block related message ?  OR  is that after a scan with Malwarebytes for Windows ?     ?

 

 

Let us start with these steps. Keep going down this list.   Do all.

[     1     ]

Turn "off" the SYNC setting in Google Chrome !

Use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok". 

[   2  ] 
for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys  on keyboard to get menu for clearing browsing data:

Check mark the line  "Browsing history" 
Check mark the line "Download history" 
Check mark the lined "Cached images and files"
and press Clear Data button  ( in blue ) 

[   3   ] 
After that, make real sure that Chrome is "NOT" set to reload the pages from the last session 
Go into the settings menu of Chrome by first clicking  the control icon of Chrome on upper right of the adress bar 
Then look deeper in SETTINGS 
 
  image.thumb.png.5c987427f39b3b1cefe521a0c711b76b.png


Make real sure it is "NOT" set to "continue where you left off" 

[   4  ] 

Disable "push ads"  for each web browser on your PC
See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/
  
You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera. 
Scroll down to the tips section "How do I disable them". 

[   5   ] 
I suggest you install the Malwarebytes Browser guard for Chrome
To get & install the Malwarebytes Browser Guard extension for Chrome, 
  
Open this link in your Chrome   browser:  
https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

 

[  6   ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.
Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.
Adwcleaner  detects factory Preinstalled applications too! 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 
Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.
At the prompt for license agreement, review and then click on I agree.

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).
Then click on Dashboard button.
Click the blue button "Scan Now".

allow it a few minutes to finish the Scan.   Let it remove what it finds.
NOTE:  When it comes to the section "
Pre-installed applications

You can skip that.
Please find and send the Adwcleaner "C" clean report.
In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".
Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs
Thanks.  Keep me advised.

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Tips to help protect from infection

Thanks

 

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