Jump to content

Virus Infected my Computer


Recommended Posts

Hello, 

I believe I accidentally allowed a virus to infect my computer when entering an unsecured site. Since then my computer has been very glitchy (mouse lag, audio skipping) and slow at times. This happens when I am on chrome, microsoft edge, or just a word document or listening to music on spotify. I uninstalled any programs I didn't recognize, I followed the steps to clear/reset sync chrome (except bookmarks) this seemed to temporaraily help but then it gets bad again. 

Malwarebytes tells me there are no threats after a scan but they are blocking multiple domains, mostly nativesp.pro. It doesn't seem like doing the scan alone is going to help. 

I have attached the gethered logs from malwarebytes support tool.  

mbst-grab-results.zip

Link to post
Share on other sites

Hi,  
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
  
Please only just attach   all report files, etc  that I ask for as we go along.
.

You have described at the top a "varied mix" of things.   We will need to unpack  and separate things into proper categories.

One of the things going on here is a series of website Block messages by the "Trial" mode of the Malwarebytes for Windows.   The real-time protections are STOPPING  a number of potential website connections.   Such as to "nativesp.pro"  &   "o85dh.tiond.pro"   when the Chrome browser is in use.

The pc is being protected by the Malwarebytes for Windows !   It has STOPPED any potential harm.  AND this does NOT mean necessarily that there is a  'on-board infection'.

The block messages mean it HALTED any harm.

.

Let us start with these steps. Keep going down this list.   Do all.

[     1     ]

Turn "off" the SYNC setting in Google Chrome !

Use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok". 

[   2  ] 
for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys  on keyboard to get menu for clearing browsing data:

Check mark the line  "Browsing history" 
Check mark the line "Download history" 
Check mark the lined "Cached images and files"
and press Clear Data button  ( in blue ) 

[   3   ] 
After that, make real sure that Chrome is "NOT" set to reload the pages from the last session 
Go into the settings menu of Chrome by first clicking  the control icon of Chrome on upper right of the adress bar 
Then look deeper in SETTINGS 
 
  image.thumb.png.5c987427f39b3b1cefe521a0c711b76b.png


Make real sure it is "NOT" set to "continue where you left off" 

[   4  ] 

Disable "push ads"  for each web browser on your PC
See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/
  
You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera. 
Scroll down to the tips section "How do I disable them". 

[   5   ] 
I suggest you install the Malwarebytes Browser guard for Chrome
To get & install the Malwarebytes Browser Guard extension for Chrome, 
  
Open this link in your Chrome   browser:  
https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

 

[  6   ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.
Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.
Adwcleaner  detects factory Preinstalled applications too! 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 
Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.
At the prompt for license agreement, review and then click on I agree.

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).
Then click on Dashboard button.
Click the blue button "Scan Now".

allow it a few minutes to finish the Scan.   Let it remove what it finds.
NOTE:  When it comes to the section "
Pre-installed applications

You can skip that.
Please find and send the Adwcleaner "C" clean report.
In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".
Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs
Thanks.  Keep me advised.

 


 

Link to post
Share on other sites

hi Chelsie.

I would like you to do a new scan with Malwarebytes for Windows.  One of the major goals here is to have it remove all that it detects.  If it finds anything that is.

Start Malwarebytes from the Windows  Start menu.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the Security tab.   Look for the section "Automatic Quarantine".   Be sure it is clicked On   ( to the far right side)

 

Then scroll down to the section Potentially Unwanted items.   We need the next 2 lines   ( for P U P  & for P U  M)  to be set to "Always ( Recommended) ".

You can make the change by clicking on the down-arrow selection list-control.   We want all P U P  &  P U M to be marked for removal.

 

Next, click the small x on the Settings line   to go to the main Malwarebytes Window.

Next click the blue button marked Scan.

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

You can actualy click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).

 

Then click on Quarantine selected.

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

 

Link to post
Share on other sites

Hi Maruice, 

I followed all of your steps the only thing I had an issue with was the step:

"When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

You can actualy click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected)."

 

Because there were no threats detected or items on the list. I have attached the report.

Report 5.21.txt

Link to post
Share on other sites

Hello Chelsie.

Allright.  OK.   That is a very good  result.  That reports no active malware present.

 

How is the system at this time ?

 

I would suggest you keep going, checking this system,  with what follows below.

[     1    ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system. 
The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
  
Let me know the result of this.
The log is named MSERT.log  
the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is
C:\Windows\debug\msert.log
Please attach that log with your reply.

 

NEXT   [      2      ]

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now

It will start a download of "esetonlinescanner_enu.exe"

Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes
When prompted for scan type, Click on Full scan

Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
Have patience.  The entire process may take an hour or more. There is an initial update download.

There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Link to post
Share on other sites

Hello,   That is excellent news.   You are very welcome.

The first best practice of computer safety is to have backups of the system.  Make regular periodic backups to offline removable media. 

Backup is your best friend. 

 

It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use. 

 

Best  practices & malware prevention: 
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. 
First rule of internet safety: slow down & think before you "click". 

Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). 

 
Free games & free programs are like "candy". We do not accept them from "strangers". 

 
Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. 
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. 
 
 

Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. 
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next". 
 
Use a Standard user account rather than an administrator-rights account when "surfing" the web. 
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html 
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. 
 
 
Do a Windows Update. 
 
Make certain that Automatic Updates is enabled. 
https://support.microsoft.com/en-us/help/12373/windows-update-faq 

 
 
 
Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. 
 
For other added tips, read "10 easy ways to prevent malware infection" 

 

I wish you all the best.  Stay safe.

Sincerely,

Maurice

Link to post
Share on other sites

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.