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My system has been randomly crashing - based on the information returned to me  (it varies) - it looks like it stems from the mwac.sys file.  I looked at the forum and it had me create a few files - and told me to attach the mb-check-results.zip to my post.   Can someone please review the file and let me know what I have to do to repair this problem?

Thanks

Mike

mb-check-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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43 minutes ago, mebasch said:

let me know what I have to do to repair this problem?

More than likely this will not change or correct the issue, but it will ensure that your installation is good and no corrupt or any old files that did not get updated.

 

Please try the following STEPS

 

STEP 1
Please do the following Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let us know if that clears up the issue or not.

 

If STEP 1 did not help then please restart the computer and  proceed to STEP 2 so that we can get logs to help us determine the cause


STEP 2
When the issue occurs, do you have a VPN or any other network filtering software enabled (besides Malwarebytes)?
Does this issue consistently present itself when Web Protection is enabled?
Does the issue occur when you are not using Bittorent, qBittorrent, or any other P2P torrent software?

We're in need of additional information to help narrow down the cause of this issue.
Part of this process will involve manually triggering a crash to obtain a memory dump, which will hopefully show what the Web Protection driver is doing to cause this issue. You can read more about this process here.


Once you've reproduced the issue and are actively experiencing it, force a crash by pressing the following keys at the same time: Left Ctrl+Left Alt+U+U.

After the machine has rebooted, you should find a memory dump named MEMORY.dmp in C:\Windows. Please zip this up and provide it to us.

Please follow the directions from the following topic:  Upload Malwarebytes Support Tool logs offline and upload that new log as well on your next reply
 

Thank you

 

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Same issues here, along with the other topic about "extreme lag/stuttering"  and it is happening on 4 different PCs in my home. 

Issue begins as laggy mouse/keyboard/video movement, gets worse if you try to navigate to anywhere via the file explorer, then ultimately BSODs on any of the 4 machines. 

  1. All machines are connected to the same network, and have the following things in common:
    1. No P2P/torrent software running of any kind. 
    2. They run backup software to a network machine with an NDAS attached. 
    3. They  are using Norton Security Suite as well and the 2 apps have played well together for years, so this is all new as of the the last week of April 2020. 
    4. This issue was generating 10-30 BSODs a day per machine depending on the particular machine  Some were literally 2 weeks old. 

I have uninstalled/reinstalled MWZB with Support Tool and have sent in several miniDump files to support but not heard back in over a week. 

The only resolution we've found is it completely unload MWB, and then everything works fine.

 

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