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FetzBox22

Textmaker Office exporting a Dokument in PDF - Ransomware Protection ...

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Hello,

I found the following Problem:

1. when I open a Textmaker Dokument in Textmaker Office 2018 Professionel - the Dokument is 15 pages long  (is xxx.tmdx)

2. I then hit the Button for PDF-Export in Textmaker

3. image.png.db79563c15ff722d8e95c96c98e01ea4.png

    image.png.f8d032558fae0d0fec881f0be641d013.png

4. once I press "ok" the following things occure:

- Malwarebytes takes 35% Cpu-Usage for the time the Dokument is converted to a PDF

- Textmaker becomes unusabel ("it´s not responding anymore")

- it takes at least one Minute to get the PDF (I use PDF Viewer Plus from the Microsoft Store)

 

Solution: 

When I exclude Textmaker from Ransomware Protection, then it just takes 10 seconds and everything is fine (textmaker is still responding).

 

Please have a look if there is any tuning for the Ransomware-Protection needed.

 

FetzBox22

 

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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  1. Download Malwarebytes Support Tool
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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
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  9. Please attach the file in your next reply.
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Greetings,

Thank you for reporting this issue.  To ensure the Developers have sufficient information to reliably reproduce this issue, please do the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

A member of Malwarebytes Support may post here requesting additional information as well.

Thanks

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Thank you, your assistance is appreciated.  In the meantime, I will submit a report to the Product team so that they will be aware and may begin investigating the issue.

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Hello Malwarebytes Team,

for some reason I unistalled Malwarebytes and switched to norton.

After updating to windows 2004 norton had some problems and I decided to go back to old...

Now using Defender and Malwarebytes.

Everything works fine, BUUUUT my problem with creating a PDF in Textmaker (see the above details) is still there - feels little bit worse than before.

And i have to exculde Textmaker from Ransomware Protection - and again it´s everything fine  (this time it´s just a 1 page document).

It seems like no one was interested in this problem...

 

 

mbst-grab-results.zip

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okay,

looking at those Log´s, it seems Norton is still there even i uninstalled it... i am a bit confused

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It often leaves traces behind after uninstall.  Try the Norton Removal Tool located here and it should remove any remnants of Norton.

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