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Malwarebytes Android Free not scanning any files?

Reveninc
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Reveninc

Reveninc

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Hey,

First time poster. I have been having problems with Malwarebytes free for android for the past two days. I have been using Malwarebytes for android for a few years now and everything has been fine. However, after updating my Samsung A20 to android 10 and Samsung's One UI 2.0 on the 13th of May, Malwarebytes has not been scanning any files at all. The program scans all the apps on my device but scans zero files when previously it has scanned files. I have already tried uninstalling and reinstalling the app as well as checking if the app had the correct permissions (it does) but nothing has helped. Again the only thing different between the 12th when it scanned files and now when it doesn't is the update to android 10. The app version is 3.7.5.6. What can I do to fix this situation? 

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MAM

MAM

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Hello,

for the first Steps, do this https://support.malwarebytes.com/hc/en-us/articles/360038524594-Malwarebytes-on-Android-FAQs

I guess, that is the right Link, for help for you, https://support.malwarebytes.com/hc/en-us/requests/new

Please describe your problem exactly as you did it here in the forum.

Or more precisely, maybe you forgot something or left something out ...

Sorry for my my blindness.

And please be patient, to wait for an answer in this issue, problem.

MAM

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Reveninc

Reveninc

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4 hours ago, MAM said:

Hello,

for the first Steps, do this https://support.malwarebytes.com/hc/en-us/articles/360038524594-Malwarebytes-on-Android-FAQs

I guess, that is the right Link, for help for you, https://support.malwarebytes.com/hc/en-us/requests/new

Please describe your problem exactly as you did it here in the forum.

Or more precisely, maybe you forgot something or left something out ...

Sorry for my my blindness.

And please be patient, to wait for an answer in this issue, problem.

MAM

MAM,

Thank you for your response I will look into submitting a ticket to Malwarebytes.

Thanks,

Reveninc

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Reveninc

Reveninc

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5 hours ago, mbam_mtbr said:

Hi @Reveninc,

Could do me a favor and post a screen shot AFTER the scan is done?  After the scan is done it should show 'x' amount of files scanned.  One way or another, be ensured that we ARE scanning files.

Nathan

Hey, 

Here is the screen shot of the result screen after the scan is finished. 

Reveninc 

Screenshot_20200520-022128_Malwarebytes.jpg

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AndroidS9User

AndroidS9User

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On 5/19/2020 at 8:56 AM, mbam_mtbr said:

One way or another, be ensured that we ARE scanning files.

Nathan

I have a Galaxy S9+ and I'm experiencing the same issue, and it started at about the same time.  IT IS ABSOLUTELY NOT SCANNING FILES, based upon the progress bar which ends immediately after the app scan, as well as the verbose logs that are viewable when sending a report to Malwarebytes.

Here's a sample of a log excerpt before the problem (Emphasis added in bold blue):
-----------------------------------------
Last scan information:
Time: 2020-05-06T23:16:18.851-04:00
Duration (s): 464
Type: AFTER_UPDATE_SCAN
Malware (apps): 0 of total 477
Malware (files) : 0 of scanned 48486
-----------------------------------------

Here's what it now currently reports:
-----------------------------------------
Last scan information:
Time: 2020-05-14T19:54:53.870-04:00
Duration (s): 597
Type: ON_DEMAND
Malware (apps): 0 of total 477
Malware (files) : 0 of scanned 0

In addition to the foregoing, I've noticed two additional problems.  Malwarebytes is NOT performing scans on any of the built-in Samsung Apps that are updated through the Galaxy Store (or any app installed from the Galaxy store for that matter).  For example, if I install Instagram from the Google Play Store, Malwarebytes will perform a scan and log in in the Scan history.  If, however, I install Instagram from the Samsung Galaxy Store, Malwarebytes does not show a scan of it.  This, coupled with the fact that it absolutely is not scanning files, leads me to believe there is a significant problem.  Most users may not even be aware of this.

Finally, in an effort to troubleshoot on my own since your tech support people have been useless (when they've replied at all), I de-encrypted my SD Card.  The Security Audit should now flag my unencrypted SD Card as an issue, but the security audit shows clean -- another problem.

BUT FOR THE FACT that I have booted into safe mode and made sure there was nothing amiss with my Device Administrator app list, I would think my phone was compromised.  Now it just appears that your program is buggy.  You need to investigate the severity of this problem ASAP and figure out if there is some new malware preventing the file scans with your software of whether it is hopefully just a program flaw.  But please don't tell us it's scanning files... your own logs show it is not.

Thank you for prompt updates to this thread.

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Reveninc

Reveninc

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AndroidS9User,

I have also observed the same behavior of the app as you. It clearly is not scanning files based upon the fact that the progress bar stops half way and it only takes 30 to 40 seconds to run a full deep scan. Something is causing the program not to run properly. Thanks, for taking the time to make an account here and post I was starting to think I was the only one with this problem. I have also responded to your private message.

Reveninc

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Nameless27

Nameless27

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2 hours ago, Reveninc said:

AndroidS9User,

I have also observed the same behavior of the app as you. It clearly is not scanning files based upon the fact that the progress bar stops half way and it only takes 30 to 40 seconds to run a full deep scan. Something is causing the program not to run properly. Thanks, for taking the time to make an account here and post I was starting to think I was the only one with this problem. I have also responded to your private message.

Reveninc

Have you managed to solve the issue? 

 

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mbam_mtbr

mbam_mtbr

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19 hours ago, AndroidS9User said:

I have a Galaxy S9+ and I'm experiencing the same issue, and it started at about the same time.  IT IS ABSOLUTELY NOT SCANNING FILES, based upon the progress bar which ends immediately after the app scan, as well as the verbose logs that are viewable when sending a report to Malwarebytes.

Here's a sample of a log excerpt before the problem (Emphasis added in bold blue😞
-----------------------------------------
Last scan information:
Time: 2020-05-06T23:16:18.851-04:00
Duration (s): 464
Type: AFTER_UPDATE_SCAN
Malware (apps): 0 of total 477
Malware (files) : 0 of scanned 48486
-----------------------------------------

Here's what it now currently reports:
-----------------------------------------
Last scan information:
Time: 2020-05-14T19:54:53.870-04:00
Duration (s): 597
Type: ON_DEMAND
Malware (apps): 0 of total 477
Malware (files) : 0 of scanned 0

In addition to the foregoing, I've noticed two additional problems.  Malwarebytes is NOT performing scans on any of the built-in Samsung Apps that are updated through the Galaxy Store (or any app installed from the Galaxy store for that matter).  For example, if I install Instagram from the Google Play Store, Malwarebytes will perform a scan and log in in the Scan history.  If, however, I install Instagram from the Samsung Galaxy Store, Malwarebytes does not show a scan of it.  This, coupled with the fact that it absolutely is not scanning files, leads me to believe there is a significant problem.  Most users may not even be aware of this.

Finally, in an effort to troubleshoot on my own since your tech support people have been useless (when they've replied at all), I de-encrypted my SD Card.  The Security Audit should now flag my unencrypted SD Card as an issue, but the security audit shows clean -- another problem.

BUT FOR THE FACT that I have booted into safe mode and made sure there was nothing amiss with my Device Administrator app list, I would think my phone was compromised.  Now it just appears that your program is buggy.  You need to investigate the severity of this problem ASAP and figure out if there is some new malware preventing the file scans with your software of whether it is hopefully just a program flaw.  But please don't tell us it's scanning files... your own logs show it is not.

Thank you for prompt updates to this thread.

Hi @AndroidS9User,

Thanks for all the info!  My analysis came from my own phone, a Pixel 2 on Android 10.  Something weird is going on here, but I thought it was just not reporting the files being scanned in real-time.  Here's a screen of my personal device after a scan.

Screenshot_20200521-053138.thumb.png.81182f28ec3cdb0d4698071aae8be08e.png

 

So did this start happening to you after the May update from Google as well?  Could you create an official support ticket  referencing this forum post?

@Nameless27 Do you have a Samsung as well, and this started happening after the May update from Google as well?

Thanks @Reveninc for already submitting a ticket.

This is a shot in the dark, and I know some of you have already done something similar, but it may be worth trying this:

  1. Go to settings ---> apps and find/click Malwarebytes in the Apps list
  2. Go to Storage & cache
    1. Click Clear Storage
    2. Click Clear cache
  3. Click the Back arrow to go back to Malwarebytes main App Info screen
  4. Click Uninstall
  5. Go to Google PLAY store and re-install Malwarebytes
  6. Restart your device

Another question is do any of you have other security (anti-virus) applications installed?

Thanks for the support!

Nathan

 

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Reveninc

Reveninc

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Hi Nathan,

3 hours ago, mbam_mtbr said:

This is a shot in the dark, and I know some of you have already done something similar, but it may be worth trying this:

  1. Go to settings ---> apps and find/click Malwarebytes in the Apps list
  2. Go to Storage & cache
    1. Click Clear Storage
    2. Click Clear cache
  3. Click the Back arrow to go back to Malwarebytes main App Info screen
  4. Click Uninstall
  5. Go to Google PLAY store and re-install Malwarebytes
  6. Restart your device

I have retried this as the first time I believe I did not clear the Cache. However unfortunately after following the steps provided the app is still displaying zero files scanned. However, after I uninstalled and reinstalled it on my device my premium trial was still active which I found weird.

3 hours ago, mbam_mtbr said:

Another question is do any of you have other security (anti-virus) applications installed?

Yes. I have Avast installed on mys phone as well. Previously at the time I also had BitDefender installed however, uninstalling BitDefender has not result in no change to the situation.

3 hours ago, mbam_mtbr said:

 

So did this start happening to you after the May update from Google as well?

If you are referring to the update to the Malwarebytes from the google play store then I am confused. As on the google play store on my phone says that the last update for the application was on the 16th of April. Is this the update you are referring to?

Thanks for responding.

Reveninc

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mbam_mtbr

mbam_mtbr

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Hi @Reveninc

7 minutes ago, Reveninc said:

If you are referring to the update to the Malwarebytes from the google play store then I am confused. As on the google play store on my phone says that the last update for the application was on the 16th of April. Is this the update you are referring to?

I was referring to the system update since you mentioned you updated to Android 10.  Sorry I didn't make that more clear.

Nathan

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Nameless27

Nameless27

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13 hours ago, mbam_mtbr said:

Hi @AndroidS9User,

Thanks for all the info!  My analysis came from my own phone, a Pixel 2 on Android 10.  Something weird is going on here, but I thought it was just not reporting the files being scanned in real-time.  Here's a screen of my personal device after a scan.

Screenshot_20200521-053138.thumb.png.81182f28ec3cdb0d4698071aae8be08e.png

 

So did this start happening to you after the May update from Google as well?  Could you create an official support ticket  referencing this forum post?

@Nameless27 Do you have a Samsung as well, and this started happening after the May update from Google as well?

Thanks @Reveninc for already submitting a ticket.

This is a shot in the dark, and I know some of you have already done something similar, but it may be worth trying this:

  1. Go to settings ---> apps and find/click Malwarebytes in the Apps list
  2. Go to Storage & cache
    1. Click Clear Storage
    2. Click Clear cache
  3. Click the Back arrow to go back to Malwarebytes main App Info screen
  4. Click Uninstall
  5. Go to Google PLAY store and re-install Malwarebytes
  6. Restart your device

Another question is do any of you have other security (anti-virus) applications installed?

Thanks for the support!

Nathan

 

Hi mbam, 

No, i am a huawei user with emui equivalent of android 10

Nameless

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AndroidS9User

AndroidS9User

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@mbam_mtbr
1) I have created the support ticket and referenced this thread, as requested;
2) As my phone is from Verizon, it comes preinstalled with Verizon's Digital Secure Antivirus App, which I believe is McAfee based;
3) I too have been running Bitdefender alongside Malwarebytes, but this has not been a problem with the file scanning until around May 13th when it no longer scans files, either on demand or on a reboot scan.
4) I am concerned that there are other issues with Malwarebytes that are not related to the current file scanning issue -- specifically, the apparent failure to scan apps that are either updated or installed through Samsung's Galaxy Store.  For example, the Instagram App is available from both Google Play Store and the Galaxy Store.  If I install Instagram from Google Play, Malwarebytes reports a clean scan upon installation.  If I install from Galaxy Store, Malwarebytes does not report the scan upon installation at all (whereas both Bitdefender and Digital Secure show it to have been scanned).

Thanks for the continued investigation! 

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  • 3 weeks later...
Reveninc

Reveninc

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Hey everyone,

Update on the file scanning issue. I just downloaded the last update from the google play store released 26 May 2020. After the update the app is now scanning files again.

Thanks to everyone who contributed to this topic.

Regards,

Reveninc

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AndroidS9User

AndroidS9User

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It's looking like the version that fixes the problem is 3.7.5.8. 
https://support.malwarebytes.com/hc/en-us/sections/360005837354-Release-History-News

I just tried reinstalling and Play Store gave me 3.7.5.6.  Play Store also shows latest update is from April, not May.

However, when I launch play store from my PC in a browser, it shows latest update May 26, 2020 (but still says 3.7.5.6, which I suspect is incorrect).  Play store indicates I have the latest version of the Play Store app installed.

Beyond frustrating.
 

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AndroidS9User

AndroidS9User

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Submitted support ticket re:  Science inability to neutralize alien  Unable to get latest version of 3.7.5.8 from the Google Play Store.  Hopefully the awesome techs at Malwarebytes can figure out how to propagate the new version through all Google Play Store platforms since it's just not appearing for me on my cell phone (only 3.7.5.6 from April is available).

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