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Malwarebytes Installation_token Not Found.


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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
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  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

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-The Malwarebytes Forum Team

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Hello and Welcome @ibanana....

At first glance I notice you have Malwarebytes installed in a non default drive, that is know to cause issues.

Malwarebytes Version Information
==================================
Controllers Version:     1.0.896
Database Version:        2020.05.15.18
Update Pkg Version:      1.0.23872
Installer Version:       4.1.0
Installation Token:
Machine ID:              156e4dfb26752294d8db643ded9f2923f12283d3
Machine ID (MBST):       156e4dfb26752294d8db643ded9f2923f12283d3
License State:           free
Trial Used:              False
Installation Date:       05/14/2020
Version Installed:       Malwarebytes version 4.1.0.56
Installation Directory:  D:\Malwarebytes\

 

Using the same tool you used to gather the logs, go through the steps to do a Clean Re-Install, when you reboot be patient and wait for the prompt to re-install Malwarebytes as it could take a while for it to come up.  When it does come up, install Malwarebytes with the default path of C:\Program Files\Malwarebytes\Anti-Malware\ rather than installing on the D Drive.

Edited by Firefox
added path
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On 5/15/2020 at 10:23 PM, Firefox said:

Hello and Welcome @ibanana....

At first glance I notice you have Malwarebytes installed in a non default drive, that is know to cause issues.

Malwarebytes Version Information
==================================
Controllers Version:     1.0.896
Database Version:        2020.05.15.18
Update Pkg Version:      1.0.23872
Installer Version:       4.1.0
Installation Token:
Machine ID:              156e4dfb26752294d8db643ded9f2923f12283d3
Machine ID (MBST):       156e4dfb26752294d8db643ded9f2923f12283d3
License State:           free
Trial Used:              False
Installation Date:       05/14/2020
Version Installed:       Malwarebytes version 4.1.0.56
Installation Directory:  D:\Malwarebytes\

 

Using the same tool you used to gather the logs, go through the steps to do a Clean Re-Install, when you reboot be patient and wait for the prompt to re-install Malwarebytes as it could take a while for it to come up.  When it does come up, install Malwarebytes with the default path of C:\Program Files\Malwarebytes\Anti-Malware\ rather than installing on the D Drive.

I have clean re-installed into C:\Program Files\Malwarebytes\Anti-Malware\ using the support tool and it's still having the same Installation token not found error. Even waited a day and restarted my PC a few times.

mbst-grab-results.zip

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  • 3 weeks later...
On 5/18/2020 at 10:56 PM, Firefox said:

I see you are using some VPN software, are you currently connected to a VPN? Try disconnecting from the VPN and see if it works then?

VPN - VPN Client: SoftEther Lightweight Network Protocol -> SeLow (enabled)

Sorry as I haven't been checking in lately, I have uninstalled SoftEther VPN. No VPN was used during activation. I performed a clean re-install again with MBST and it keeps on showing Installation token not found again.

mbst-grab-results.zip

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