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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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-The Malwarebytes Forum Team

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Hello and Welcome @Xiaochuan

While we wait from someone on staff to review your logs, I will inform you that Malwarebytes Consumer version is not meant to be used on file servers (Windows Server 2019 Datacenter in your case)  There are business version available.

Edited by Firefox
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  • Root Admin

Hello @Xiaochuan

As @Firefox has mentioned. Malwarebytes 4.x Consumer was not designed to run on a Windows Server.

Please open a support ticket and one of our Analysts can assist you further in looking in to the correct product for your needs.

https://support.malwarebytes.com/hc/en-us/requests/new

You can also contact Sales directly from the following link

https://www.malwarebytes.com/business/contact-us/

 

Thank you

 

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Also it is against the EULA as well.

Quote

(b) Paid License.

If you purchased a license to the Software from Malwarebytes or from a Malwarebytes authorized reseller, then conditioned upon your compliance with the terms and conditions of this Agreement, Malwarebytes grants you a non-exclusive and non-transferable license to Execute the number of copies of the Software for which you have paid solely in executable form on the corresponding number of Devices owned or used by you. Furthermore, you may not Execute the Software on any Device(s) running a server operating system unless it is a Malwarebytes server product as reflected in its official product name and official release notes. You agree that your purchases are not contingent on the delivery of any future functionality or features (including future availability of any Software beyond the current license term or any new releases), or dependent on any oral or written public comments made by Malwarebytes regarding future functionality or features.

https://www.malwarebytes.com/eula/

 

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10 hours ago, Firefox said:

Hello and Welcome @Xiaochuan

While we wait from someone on staff to review your logs, I will inform you that Malwarebytes Consumer version is not meant to be used on file servers (Windows Server 2019 Datacenter in your case)  There are business version available.

Thanks for your information. I did purchased the business version from the following link, the MalwareBytes for Teams one. I am kind of lost.

https://www.malwarebytes.com/pricing/business/

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4 hours ago, AdvancedSetup said:

Hello @Xiaochuan

As @Firefox has mentioned. Malwarebytes 4.x Consumer was not designed to run on a Windows Server.

Please open a support ticket and one of our Analysts can assist you further in looking in to the correct product for your needs.

https://support.malwarebytes.com/hc/en-us/requests/new

You can also contact Sales directly from the following link

https://www.malwarebytes.com/business/contact-us/

 

Thank you

 

Thanks for your information. I did purchased the business version from the following link, the MalwareBytes for Teams one. I am kind of confused. Did I install download the wrong version of the software? Where can I download the business version?

https://www.malwarebytes.com/pricing/business/

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19 minutes ago, Xiaochuan said:

So I can't use it for this server?

No if the server is using a server OS. Teams is for the workstations only.  Generally for purchase by small businesses that have less than 20 computers and no Server.

The only thing different from the other 4.0 offerings is priority support. Which makes it is more expensive and the regular 4.0 (not teams) is only licensed for 10 computers or less in a business setting.

image.png.32ffdabfcb8a41e88b1e97bbd489db84.png

(b) Paid License.

If you purchased a license to the Software from Malwarebytes or from a Malwarebytes authorized reseller, then conditioned upon your compliance with the terms and conditions of this Agreement, Malwarebytes grants you a non-exclusive and non-transferable license to Execute the number of copies of the Software for which you have paid solely in executable form on the corresponding number of Devices owned or used by you. Furthermore, you may not Execute the Software on any Device(s) running a server operating system unless it is a Malwarebytes server product as reflected in its official product name and official release notes. You agree that your purchases are not contingent on the delivery of any future functionality or features (including future availability of any Software beyond the current license term or any new releases), or dependent on any oral or written public comments made by Malwarebytes regarding future functionality or features.

https://www.malwarebytes.com/eula/

 

Edited by Porthos
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1 minute ago, Xiaochuan said:

Thank you for the information. So I need to purchase Endpoint Protection for Servers, and contact Sales for the price, is that correct?

Yes. That is correct. I do believe it is pricey per server. But that is how most business things are.

 

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