Colleen Posted May 14, 2020 ID:1381356 Share Posted May 14, 2020 (edited) Every time I open my google website- Colleensells.com , I get a block message that reads "Website Blocked due to Trojan." The Malawarebytes message says if I want to exclude this site from website protection, I can go into "manage exclusions" and add the url for this site, which I have done, but I still get the same message as stated above. Why is this happening. This is my website that I direct my customers to and I don't want it blocked. I want protection just like all my clients want protection. Does my website have a TROJAN and if so how do I get it removed. I have spoken to my company IT and they have not been able to correct this. Any assistance you can provide is greatly appreciated. Thanks. Colleen Edited May 14, 2020 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
Porthos Posted May 14, 2020 ID:1381358 Share Posted May 14, 2020 18 minutes ago, Colleen said: Any assistance you can provide is greatly appreciated. I am not seeing a block. Could you post a log from Malwarebytes showing the block details? Link to post Share on other sites More sharing options...
Colleen Posted May 14, 2020 Author ID:1381366 Share Posted May 14, 2020 HOLD ON.. LET ME GET A PHOTO. Link to post Share on other sites More sharing options...
Colleen Posted May 14, 2020 Author ID:1381367 Share Posted May 14, 2020 Link to post Share on other sites More sharing options...
Porthos Posted May 14, 2020 ID:1381369 Share Posted May 14, 2020 3 minutes ago, Colleen said: HOLD ON.. LET ME GET A PHOTO. We actually need the log. It looks like an AD is being blocked not your website it self. Link to post Share on other sites More sharing options...
Colleen Posted May 14, 2020 Author ID:1381371 Share Posted May 14, 2020 OK let me do this. Link to post Share on other sites More sharing options...
Porthos Posted May 14, 2020 ID:1381374 Share Posted May 14, 2020 I have an AD blocker so it blocked it before Malwarebytes could alert me. https://www.virustotal.com/gui/url/f9e05774ad83304933b206c26a0c022286bf01b847e6b219016273d63f6d2688/detection Link to post Share on other sites More sharing options...
Colleen Posted May 14, 2020 Author ID:1381375 Share Posted May 14, 2020 Here is what I could get Malwarebytes blockage.txt Link to post Share on other sites More sharing options...
Colleen Posted May 14, 2020 Author ID:1381376 Share Posted May 14, 2020 What is serverads.net? Should I let my IT know about this OR is this via Go Daddy or goggle? Is my website going through this serverads? Link to post Share on other sites More sharing options...
Porthos Posted May 14, 2020 ID:1381378 Share Posted May 14, 2020 5 minutes ago, Colleen said: What is serverads.net? Should I let my IT know about this OR is this via Go Daddy or goggle? Is my website going through this serverads? I would talk to your IT and go daddy. Someone is injecting something. I am not an expert but when I go to your site with my blockers off your site wants to install an app in chrome and also wants me to agree to accept notifications. If you are earning an income from people visiting and using your site that is where some of this stuff comes from. I will have your post moved to the website blocking section so experts can look into it and advise further. Link to post Share on other sites More sharing options...
Colleen Posted May 14, 2020 Author ID:1381379 Share Posted May 14, 2020 Link to post Share on other sites More sharing options...
Colleen Posted May 14, 2020 Author ID:1381380 Share Posted May 14, 2020 OK. Thank you for your help. If you think of anything else, let me know. Sorry this last photo does not contain all the information. Would it help to re-send with all information? Colleen Link to post Share on other sites More sharing options...
Porthos Posted May 14, 2020 ID:1381388 Share Posted May 14, 2020 1 hour ago, Colleen said: Would it help to re-send with all information? 1 hour ago, Colleen said: Here is what I could get Malwarebytes blockage.txt 729 B · 4 downloads You sent what was needed. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 14, 2020 Root Admin ID:1381397 Share Posted May 14, 2020 Hello @Colleen I've found some issues on the site but have asked our Web Research team to review as well before we reply further. Thank you Link to post Share on other sites More sharing options...
Staff TeMerc Posted May 14, 2020 Staff ID:1381405 Share Posted May 14, 2020 2 hours ago, Colleen said: What is serverads.net? Should I let my IT know about this OR is this via Go Daddy or goggle? Is my website going through this serverads? Hello, thanks for bringing this to our attention. We've reviewed the serverad site again and have determined it no longer warrants being blocked so we've removed it from our database. Removal should be reflected in the next database update going out in a few hours or so. Link to post Share on other sites More sharing options...
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