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Recover License from programs directory


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Hello everyone, I need some help recovering my license. I lost the access to windows while I was messing up with resizing partitions and now I have an unbootable system that probably cant get fixed. o first of all I don't have my license, (I have bought a lifetime license back to 2010 and I cant find any email any receipt, nothing and of course I haven't connect the license to my malwarebytes account and I never had one) second I haven't deactivate it! Is there any way to make a new malwarebytes installation work by only having the contents of program files malwarebytes directory? And if is possible to recover the license from there, will it work on the same pc with the same operating system in new windows installation since I haven't and I will not have any way to deactivate it from the old installation?

 

Thanks in advance!!

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Greetings,

Unfortunately your old install from the previous OS will probably not activate/function, however you should still be able to get your license back by creating an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license.  Instructions on doing so may be found in this support article.

If that does not resolve the issue then please contact Malwarebytes Support directly as they are the only ones with direct access to license information.  To do so, fill out the web form on this page.

I hope this helps and please let us know if there is anything else we might assist with.

Thanks

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As it seems malwarebytes cares only for the new and "modern" customers that have bought the license from the internet, having accounts and such things!! And the old "traditional" customers that got a license back in 2009-2010 (when buying from internet wasn't so common) and then malwarebytes turned those licenses to lifetime now we a"cold" products for them. Thank you very much for the "great" support malwarebytes and sorry for not being so "modern" buying from the internet, creating account and connecting the license to my account!!

 

[I have bought the license from the local store and cant find the receipt from 2009 (I have the license inside the computer that can't boot) and I only look for a way to recover it from registry or from program files]

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You do not require an account to activate your license; contact Malwarebytes Support as linked above and they will assist you.

As for retrieving your license on the system that won't boot, that likely will not work.  It isn't stored in the registry.  You can try performing a repair install of Windows to get the system to boot again, reinstall Malwarebytes and it may reactivate itself automatically based on the system's UUID, assuming the UUID doesn't change from what it was when the software was activated previously when the OS was still booting before.

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