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Just wanted to say thanks for posting here on this subject. I started having the same stuttering problem, starting getting the same problem from various clients, took a week or so to pin it down. Went to the web to see if anyone else was having this problem and found this exactly as you describe. I hope it gets resolved soon. I've had to turn this module off on over a hundred installations over several clients - VERY annoying.

Interestingly most of my clients are using PCs on Windows Server active directory domains. I haven't heard any complaints nor experienced any problem on any non-domain PC. Might just be a coincidence, but just thought I'd mention it.

Thanks again.

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  • Root Admin

Hello @servative

Please try the following STEPS for any system affected

 

STEP 1
Please do the following Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let us know if that clears up the issue or not.

 

If STEP 1 did not help then please restart the computer and  proceed to STEP 2 so that we can get logs to help us determine the cause


STEP 2
When the issue occurs, do you have a VPN or any other network filtering software enabled (besides Malwarebytes)?
Does this issue consistently present itself when Web Protection is enabled?
Does the issue occur when you are not using Bittorent, qBittorrent, or any other P2P torrent software?

We're in need of additional information to help narrow down the cause of this issue.
Part of this process will involve manually triggering a crash to obtain a memory dump, which will hopefully show what the Web Protection driver is doing to cause this issue. You can read more about this process here.


Once you've reproduced the issue and are actively experiencing it, force a crash by pressing the following keys at the same time: Left Ctrl+Left Alt+U+U.

After the machine has rebooted, you should find a memory dump named MEMORY.dmp in C:\Windows. Please zip this up and provide it to us.

Please follow the directions from the following topic:  Upload Malwarebytes Support Tool logs offline and upload that new log as well on your next reply
 

Thank you

 

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16 minutes ago, servative said:

but still have to disable the web protection module, so problem remains.

Yes, It is still affecting some users. They still have not pinned to a specific cause/combination of hardware/software.

 

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