CMD windows opening on boot

[seyo-iv]

I installed my pc 2 days ago, first thing i installed was my antivirus, i use malewarebytes premium. All applications i downloaded were from secure sites.

My problem is, i  just got CMD windows opened after i loged in, i rebooted again and it didnt happen, i scaned my pc with malewarebytes and windows defender just few boots ago. Is there a way to find out what was causing it.

[Maurice Naggar]

Hi,  
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
  
Please only just attach   all report files, etc  that I ask for as we go along.
.

You did not mention the make of the computer.  A number of computer manufacturers  ( like for example, HP and Dell & others) have manufacturer assist applets that startup along with Windows at each machine bootup.  And they run their app thru a Command prompt window.

Hence, one cannot jump to conclusions in situations like this.  Or automatically think that there "could" be something amiss.

You already wrote you scanned with Malwarebytes for Windows, as well as with Windows Defender.

.

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system. 
The download links & the how-to-run-the tool are at this link at Microsoft 
https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
  
Let me know the result of this.
The log is named MSERT.log  
the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is
C:\Windows\debug\msert.log
Please attach that log with your reply.
 

[   2   ]

SecurityCheck by glax24    

I would like you to run a tool named SecurityCheck to inquire on the current-security-update  status  of some applications.
Download SecurityCheck by glax24 from here  
and save the tool on the desktop.

If Windows's  SmartScreen block that with a message-window, then
Click on the MORE INFO spot and over-ride that and allow it to proceed.
This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt
 

Edited May 13, 2020 by Maurice Naggar

[seyo-iv]

Hi, sry I just saw your reply. In the meantime I did reinstall my computer and I now can't install the av, it always say I had connection problem. I checked Malwarebytes.com/help-installing, now I see I can access ark.mwbsys.com over https but I instantly get redirected to https://www.malwarebytes.com. are there any other reasons I can't install mb?

[seyo-iv]

Okey today it worked.

[Maurice Naggar]

Good morning.

So, from your very very last note,  All is good now ?

In any event, I would still suggest that you run the 2 tools I listed from before

https://forums.malwarebytes.com/topic/259741-cmd-windows-opening-on-boot/?do=findComment&comment=1381150

 

[seyo-iv]

I run the MS tool yesterday and noticed few things, can you take a look on it? I cant remember installing python on my pc also the errors about the proccesses are odd. Or is that normal behavior.

msert.log

[seyo-iv]

Because of the time stamp i think it might have been the razer installation, still not sure why razer should download python from microsoft store...

I also took a look on the mentioned processes with powershell and they seem to be windwos dependent, at least it looks that way.

[Maurice Naggar]

The content of the MS Safety scanner is very normal.   There is no need to fret or anything of that sort.

Lets go forward & have you do these 2 reports.

[   1  ]

SecurityCheck by glax24    

I would like you to run a tool named SecurityCheck to inquire on the current-security-update  status  of some applications.
Download SecurityCheck by glax24 from here  
and save the tool on the desktop.

If Windows's  SmartScreen block that with a message-window, then
Click on the MORE INFO spot and over-ride that and allow it to proceed.
This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt
 

[    2    ]

I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    
    

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.6.1.784.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

Please know I help here as a volunteer.  and that I am not on 24 x 7.
Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,
Sincerely.

[seyo-iv]

I will pm you with more infoirmations.

[Maurice Naggar]

Lets do a few housekeeping things.

Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center 
Click the Security Tab. Scroll down to 
"Windows Security Center"
Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
.

------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.592.18362.0 Warning! Download Update

 

.

The reports do not show active malware.  However, Chrome browser is encountering what looks like potential malwvertising.

It has had a few block events logged by the real-time web protection, which is keeping the pc safe.

 

For Your Information:

The Block notices from Malwarebytes web protection do mean that Malwarebytes is keeping your pc safe from potential harm.

The website  Block message indicates that a potential risk was blocked by the malicious website protection. 

.

I would suggest these steps if Chrome is still having the same block notices.

[   1   ]

Use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".

 

[   2   ]

for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys  on keyboard to get menu for clearing browsing data:

Check mark the line  "Browsing history"

Check mark the line "Download history"

Check mark the lined "Cached images and files"
and press Clear Data button  ( in blue )

 

[   3   ]

After that, make real sure that Chrome is "NOT" set to reload the pages from the last session

Go into the settings menu of Chrome by first clicking  the control icon of Chrome on upper right of the adress bar

Then look deeper in SETTINGS

 

 

Make real sure it is "NOT" set to "continue where you left off"

 

[   4   ]

See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera.

Scroll down to the tips section "How do I disable them".

 

[   5   ]

I suggest you install the Malwarebytes Browser guard for Chrome.

To get & install the Malwarebytes Browser Guard extension for Chrome,

Open this link in your Chrome   browser: 

https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

Then proceed with the setup.

[   6    ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

 

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

 

Adwcleaner  detects factory Preinstalled applications too!

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

 

At the prompt for license agreement, review and then click on I agree.

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

 

Then click on Dashboard button.

Click the blue button "Scan Now".

allow it a few minutes to finish the Scan.   Let it remove what it finds.

 

NOTE:  When it comes to the section "

Pre-installed application

You can skip that.

 

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

 

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

 

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Thanks. 

[seyo-iv]

Here are the logs.

Logs.zip

[Maurice Naggar]

Thank you for the report from Adwcleaner.  That is a good report.   No active, actual adware.

I had you run the MS Safety scanner before.

.

I would suggest that you do a scan with a scan tool from ESET  to just only scan the C drive.

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now

It will start a download of "esetonlinescanner_enu.exe"

Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.

When presented with the initial ESET options, click on "Computer Scan".
Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Custom scan    ( the choice on far-right side)

We want just the C drive to be scanned.

In the display "Select custom scan targets"  keep the top 3 lines ticked,  plus the one for the C drive   ( which should be your Windows drive)

UN-tick the other drives   ( D, E, F,   etc...)

Then click on the blue button "Save and continue"

Turn on   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
Click The blue “Save scan log” to save the log.  Look for it on the bottom left, in bleu.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
Press Continue when all done.  You should click to off the offer for “periodic scanning”.

The goal here is to see if there are suspicious or actual threats on the C drive.

 

After that concludes, Kindly let me know How things are.

[Maurice Naggar]

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Tips to help protect from infection

Thanks