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Posted (edited)

Thing I’ve done before the issue is occurred is the only thing I do is to plugged back my USB flash’s drives to my laptop using a PORT USB HUB . so no any changes were made to the system or to anything related to the OS itself  (the WINDOWS SYSTEM was reinstalled afresh:) ).

and then I had to opens up a few portable software from the USB drive to do a checking for updates and some to fails to check for an updates and they being thrown an access denied errors .

so I have to do closing all running applications from the system tray included  Malwarebytes  and the issue go away right after I have to close MB as well .

I haven’t made any screenshots of any errors , And Malwarebytes aren’t displayed any blocking message either .

so , not sure which MALWAREBYTES real-time components is the one to caused such issue but hope someone can help with this problem because my Malwarebytes is now not running so I have no anti-malware protection   .

I also I’ve been noticed that of a notable hanging of the explorer.exe/software slowdown and hard responding of a lot of software that I use even though the any opened folder will goes to be not responding  .

and WINDOWS 10 says that the ZONEalarm anti-virus have blocking the screen capture and caused to that software which the name of it is "Capturewiz" to be blocked on my windows system even though I’ve never Install any AV on my windows 10 Machine ???? I only Have Windows security ""aka windows defender"   and Malwarebytes running alongside to each . http://pixelmetrics.com/Tips/SecurityAps/SecurityApsBlockCapture.htm

 

 

Edited by Gt-truth
correction of typo and updated tags for correction

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

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Posted (edited)

Another test here done just now . Malwarebytes is also slowdown my Browsing experience using the Firefox web-browser which had Firefox to showing up a "A web page is slowing down your browser. what would you like to do?" to popped-up all time while the Malwarebytes is running

do you need for any logs files before I do a clean install of Malwarebytes ?

Edited by Gt-truth

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Yes, please provide a set of MBST logs before doing the clean install in case Support requires them.

Thanks

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Logs files has been created by Malwarebytes Support tool . What is the next step should I go with ? can I now to do clean install ?

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1 minute ago, Gt-truth said:

What is the next step should I go with ?

Upload the logs here.

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2 minutes ago, Gt-truth said:

here is the logs files by Malwarebytes support tool attached as a zip file

For some reason the tool is missing some logs. Please do the following.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer. Allow it to run if blocked by your system.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

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1 hour ago, Porthos said:

For some reason the tool is missing some logs. Please do the following.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer. Allow it to run if blocked by your system.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

FRST Loges files are attached

FRST.txt Addition.txt

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Now you may do your clean install.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

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