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gesturepoke

Trouble using and reinstalling Chrome after running MB

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A couple of week ago, I noticed that Chrome would randomly switch to using yahoo search when I typed a term in the omnibox. I scanned my computer with Hitman Pro, but didn't find anything other than tracking cookies. So, I scanned it with Malwarebytes, and it found several PUPs. I finished up the scan/quarantine, and when I reopened Chrome, none of the pages opened - they would load indefinitely with the occasional "Page Unresponsive" popup. Chrome only worked if I disabled sandbox, and each time I ran MB, it seemed to quarantine the same group of PUPs.

I tried uninstalling and reinstalling Chrome but kept running into errors when using the online installer. I had to install the desktop version of Chrome, which appears to be working with sandbox enabled, but I can't set it as my default browser (I don't know if this is Chrome or MB related). MB is still finding the same PUPs when I run it, but I'm hesitant about quarantining them because of the issues I had in the past. I also ran AdwCleaner, which appeared to find another PUP, but I didn't remove it for the same reason.

 

I don't know which log files I should attach. To start, here's the zip file generated by the MB Support tool.

mbst-grab-results.zip

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Hello @gesturepoke and :welcome:

I apologize for the delay in responding to your topic.

My screenname is Android8888 and my real name is Rui and will be glad to help you. Please feel free to ask questions if anything is unclear to you.

Please read carefully the instructions at https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/ and execute the steps in the order listed.

Let me know if the problem persist.

Thank you.

Android8888

(Rui)

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Hello @gesturepoke    I hope you are doing well.   How are things at this point with Chrome ?

Do you still need help ?

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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