supersonicsjm Posted May 31, 2020 Author ID:1384894 Share Posted May 31, 2020 Hi, Please see attached, (I've included lnkam as well as inkam as I'm pretty sure the link actually says lnkam). inkam.txt lnkam.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 31, 2020 ID:1385082 Share Posted May 31, 2020 Those 2 searches found no reference of any sort. No file or any registry reference. Which web browser is it the one where this current issue is ? Link to post Share on other sites More sharing options...
supersonicsjm Posted May 31, 2020 Author ID:1385086 Share Posted May 31, 2020 Chrome. Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 1, 2020 ID:1385242 Share Posted June 1, 2020 Sorry that Chrome continues to have issues. The next thing I would like you to do is to run the cleanup tool from Chrome - https://www.google.com/chrome/cleanup-tool/ It is made specifically by Chrome to cleanup Chrome browser. If running the cleanup tool for Chrome did not help the problem then I would like to reset chrome back to defaults. Reset Chrome browser settings: In the top-right corner of the browser window, click the "Chrome Menu" icon (Three horizontal lines) Select "Settings". At the bottom, click "advanced " Scroll down until you see "Reset", Then click where it says "restore settings to their original defaults". In the dialog that appears, click "Reset". Close Chrome and restart it and check it out , please Sincerely. Link to post Share on other sites More sharing options...
supersonicsjm Posted June 1, 2020 Author ID:1385255 Share Posted June 1, 2020 Hi, I've done the above instructions and this hasn't resolved the issue either. Just to show you the link I clicked, please see attached. Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 1, 2020 ID:1385300 Share Posted June 1, 2020 By suggestion ( always ) is to be super-duper cautious, especially on a result screen like the one above. Do not click right away. Stop / pause / look real close Hover the mouse pointer over the link and wait and see what the link-address is. You have reported that you have done the Reset procedure in Chrome. Now, lets go back in Chrome, and make sure you delete all Cookies. Clear ( delete ) cookies & Cache https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en . Now then, this machine runs on Windows 10. As a wholly separate test, I would like for you to do a test with the EDGE browser & then lets see if it has the same issues. Edge is a good browser to use. Link to post Share on other sites More sharing options...
supersonicsjm Posted June 1, 2020 Author ID:1385307 Share Posted June 1, 2020 Deleting cookies doesn't resolve the problem, I've attempted that multiple times. The issue doesn't seem to occur in Firefox or Edge. Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 3, 2020 ID:1385688 Share Posted June 3, 2020 Hi. I regret to hear that news. About the only thing to do at this point, is, to do a very careful & thorough rebuild of Chrome ....that is if you do have to keep Chrome browser. ( you could just use the Edge or Firefox browser instead.) You may want to make a backup of your system at this point ( before proceeding with what follows). This is the method to rebuild Chrome. First save the existing Bookmarks. Saving the existing Bookmarks in Chrome ( so you may restore later on as needed): On your computer, open Chrome. At the top-right, click More . Select Bookmarks Bookmark Manager. At the top, click More Export Bookmarks. Chrome exports your bookmarks as an HTML file . Next save the Passwords. This image is intended to provide a visual aid. On your computer, open Chrome. At the top right, click Profile Passwords . Export: To the right of 'Saved passwords', as shown in the picture above click spot with the icon so that then you see More actions option then Export passwords. . Now you need to uninstall Chrome make sure to select the "Also delete your browsing data" tick box https://support.google.com/chrome/answer/95319?hl=en-US Re-install Chrome: https://www.google.com/chrome/browser/desktop/ I do wish you well on this endeavor. This here is the measure of last resort for Chrome. Sincerely. Link to post Share on other sites More sharing options...
supersonicsjm Posted June 3, 2020 Author ID:1385772 Share Posted June 3, 2020 So if I do this and it still doesn't resolve the issue, is there nothing else I can do? Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 4, 2020 ID:1385964 Share Posted June 4, 2020 I would encourage doing what I last listed. Then if no joy, I suggest stop using Chrome browser & instead use Edge browser. or even get and use the Brave browser, which has some built-in anti-malvertising abilities. The Brave browser is at https://brave.com/download/ Brave has version for Windows, Android, macOS, Linux Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 9, 2020 ID:1386769 Share Posted June 9, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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