Jump to content

Consistent popups about blocking trojan (outbound) - Logs attached

Recommended Posts

Thank you for all the help!  I haven't encountered any issues like this that weren't resolved with a simple scan for over 10 years, but nothing seems to be getting rid of the popups from Malwarebytes.  And some links I click from google searched directs me to a Norton antivirus page - so I know that's definitely a symptom of whatever is going on.



MalwarebytesThreatScanLog.txt FRST.txt Addition.txt

Link to post
Share on other sites

My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 

Thank you for the reports you initially provided.  BUT I do need a fuller set so I can dig thru the actual Block logs.
Please only just attach   all report files, etc  that I ask for as we go along.

I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

Please know I help here as a volunteer.  and that I am not on 24 x 7.
Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.
Thank you,

Link to post
Share on other sites

Question:   What do you know about this     A Plague Tale Innocence      APlagueTaleInnocence_x64.exe    ?

It is being tagged by the Windows Defender Antivirus as a threat.


Question:  Are you running a Remote Desktop session ?   or any other sort of remote access app ?

Please be sure to close any remote access application.  Please do no web surfing or online games or even play any other "game".

Minimize any use of web browser to just only the barebones minimum.   Close as many browser tabs as possible.


Please know that the real-time protections of Malwarebytes for Windows are keeping this pc safe.

Link to post
Share on other sites

I've attached the mbst-grab-results.zip as requested.

To answer your followup questions, A Plague Tale Innocense is a game that was installed and not accessed since May 2019.  Granted, yes it is was a pirated game, and those 'crack' executables are usually picked up as a threat even when they aren't.  I will happily uninstall the it if that particularly could be a problem.

I am not currently running a remote desktop connection, but I do have the ability to do it via Chrome Remote, which I use occasionally from work.

Thanks, Maurice!


Link to post
Share on other sites

Hi.  Thanks.   I am urging that you not use any remote-connection type app, including instant messengers.

Keep closed all your web browsers, as much as possible.   Limit any browser use to just only the barebones minimum, like just reaching this forum.

Play no games of any sort.   If you have Discord or something like it, keep it closed.


Thanks for the report.  This case here is a mixed type situation.

There are different blocks when Chrome is in use, as it has tried to reach a few different sites, such as



and there is a suspicious file All2MP3 for Windows Update.exe


Lets start out with what follows below.

Turn Google SYNC off.
Use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok". 
[   2   ] 
for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys  on keyboard to get menu for clearing browsing data:

Check mark the line  "Browsing history" 
Check mark the line "Download history" 
Check mark the lined "Cached images and files"
and press Clear Data button  ( in blue ) 
[   3   ] 
After that, make real sure that Chrome is "NOT" set to reload the pages from the last session 
Go into the settings menu of Chrome by first clicking  the control icon of Chrome on upper right of the adress bar 
Then look deeper in SETTINGS 

Make real sure it is "NOT" set to "continue where you left off" 

[   4   ] 

Turn off the ability for all web browsers to "push  ads".

See this article on our Malwarebytes Blog
You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera. 
Scroll down to the tips section "How do I disable them". 
[   5   ] 
I suggest you install the Malwarebytes Browser guard for Chrome. 
To get & install the Malwarebytes Browser Guard extension for Chrome, 
Open this link in your Chrome   browser:  
Then proceed with the setup. 
[   6    ] 
I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER. 
Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan. 
Adwcleaner  detects factory Preinstalled applications too! 
Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system. 
Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it. 
At the prompt for license agreement, review and then click on I agree. 
You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). 
Then click on Dashboard button. 
Click the blue button "Scan Now". 
allow it a few minutes to finish the Scan.   Let it remove what it finds. 
NOTE:  When it comes to the section " 
Pre-installed applications 
You can skip that. 


Link to post
Share on other sites

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection



Link to post
Share on other sites

This topic is now closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.