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Mbytes repeats detecting same files


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Hi,  
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
  
Please only just attach   all report files, etc  that I ask for as we go along.
 

I notice Chrome browser is involved.   I also notice that there are a bunch of notations by Malwarebytes 

No Action By User

which indicates to me that there was a lack of a Review plus insuring each one of the detected lines had a TICK mark for removal.

You must be sure that all lines are ticked with a check mark so they are removed.

[   1   ] 
Use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok". 

 

[   2   ] 
for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys  on keyboard to get menu for clearing browsing data:

Check mark the line  "Browsing history" 
Check mark the line "Download history" 
Check mark the lined "Cached images and files"
and press Clear Data button  ( in blue ) 

[   3   ] 

I would like you to do a new scan with Malwarebytes for Windows.  One of the major goals here is to have it remove all that it detects.  If it finds anything that is.
Start Malwarebytes from the Windows  Start menu.
Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.
Then click the Security tab.   Look for the section "Automatic Quarantine".   Be sure it is clicked On   ( to the far right side)

 

Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON  if it does not show a blue-color
 

 

Then scroll down to the section Potentially Unwanted items.   We need the next 2 lines   ( for P U P  & for P U  M)  to be set to "Always ( Recommended) ".
You can make the change by clicking on the down-arrow selection list-control.   We want all P U P  &  P U M to be marked for removal.

Next, click the small x on the Settings line   to go to the main Malwarebytes Window.
Next click the blue button marked Scan.
When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.
Then click on Quarantine selected.

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

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Hi Maurice,

THanks for your quick response.

A) Please call me as Malar

B) All 57 items identified by Malarwarebytes were selected by me and first Quarantined. Then went to Quarantine tab, again selected all the 57 items and deleted. Then rebooted the laptop. Reran the Malwarebytes threat scan. Again the same files were identified.

1) Completed

2) Completed

3) Automatic Quarantine is available only for Premium users and not free user like me. Except this one, rest all I completed it already.

Reran the Malwarebytes and exported the report and please find it attached.

Thanks once again for your help.

 

Mbyte Threat Scan Log 51020 0241.txt

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Hello.

Thank you for the reports.   The last one shows it did remove the flagged items.   Just do not go into the Quarantine section of the program.

Leave those be.

I would like for you to use a different tool, for a deeper scan on adwares.

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.
Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.
Adwcleaner  detects factory Preinstalled applications too! 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 
Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.
At the prompt for license agreement, review and then click on I agree.

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).
Then click on Dashboard button.
Click the blue button "Scan Now".

allow it a few minutes to finish the Scan.   Let it remove what it finds.
NOTE:  When it comes to the section "
Pre-installed applications

You can skip that.
Please find and send the Adwcleaner "C" clean report.
In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".
Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs
Thanks.  Keep me advised.
 

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Hi Maurice,

Thanks for your quick response. I followed your guidance.

Adwcleaner detects only the preinstalled software files. Per your guidance, if I skip it, there are no other elements.

If I go to Log Files --> Log Type "Clean" there are no files generated. 

Please advise. Thanks

adwcleaner result.jpg

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OK.

As a next procedure,  you can go ahead with this.

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now

It will start a download of "esetonlinescanner_enu.exe"

Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.

When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan
Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
Click The blue “Save scan log” to save the log.
If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
Press Continue when all done.  You should click to off the offer for “periodic scanning”.
 

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Tips to help protect from infection

Thanks

 

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