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Trojan psatgeremy.com RTP detection


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Hi,     :welcome:
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
  
Please only just attach   all report files, etc  that I ask for as we go along. 

 

I need other details from a different report set.   

You made no mention at all if a web browser was in use when the Block event happened.  But apparently Chrome browser is involved in this case.

Let us start with what follows below.

.

For Your Information:

The Block notices from Malwarebytes web protection do mean that Malwarebytes is keeping your pc safe from potential harm.
A block notice is an advisory of the "block".
A "malicious website blocked" is entirely different from a "malware detected" event.

The website  Block message indicates that a potential risk was blocked by the malicious website protection. 
The Malwarebytes web protection, by default, will always show each IP block occurrence.
The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.
 
See our info page https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true
 
Incoming block notice can be ignored, our software is blocking the threat and there is nothing more that can be done.
On Outbound blocks, any attempted connection was stopped.
 
No action is required unless you’re also experiencing malware symptoms or there are multiple (different) IPs (ex;123.23.34 and 4.44.56).
 A browser is not required to be running, just an active Internet connection with processes running,
such as Instant messenger clients, SKYPE or Peer-to-peer software, to trigger these alerts.

These are also triggered by banner ads running on websites which is the most common form of alert.
.
.

[   1   ] 

Turn Google SYNC off.
Use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok". 
[   2   ] 
for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys  on keyboard to get menu for clearing browsing data:

Check mark the line  "Browsing history" 
Check mark the line "Download history" 
Check mark the lined "Cached images and files"
and press Clear Data button  ( in blue ) 
[   3   ] 
After that, make real sure that Chrome is "NOT" set to reload the pages from the last session 
Go into the settings menu of Chrome by first clicking  the control icon of Chrome on upper right of the adress bar 
Then look deeper in SETTINGS 
 
image.thumb.png.d039c9dc7e4d1a8214fe5268c9d020c9.png  

 

Make real sure it is "NOT" set to "continue where you left off" 

[   4   ] 

Turn off the ability for all web browsers to "push  ads".


See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/
  
You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera. 
Scroll down to the tips section "How do I disable them". 
[   5   ] 
I suggest you install the Malwarebytes Browser guard for Chrome. 
To get & install the Malwarebytes Browser Guard extension for Chrome, 
  
Open this link in your Chrome   browser:  
https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee
  
Then proceed with the setup. 
  
[   6    ] 
I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER. 
Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan. 
Adwcleaner  detects factory Preinstalled applications too! 
  
Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
  
Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system. 
  
Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it. 
At the prompt for license agreement, review and then click on I agree. 
  
You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). 
Then click on Dashboard button. 
Click the blue button "Scan Now". 
  
allow it a few minutes to finish the Scan.   Let it remove what it finds. 
NOTE:  When it comes to the section " 
Pre-installed applications 
  
You can skip that. 


 [  7   ] 

I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.6.0.774.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

.

Please know I help here as a volunteer.  and that I am not on 24 x 7.
Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,
Sincerely.

 

Edited by Maurice Naggar
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Hi Mike.  Thanks.

The block is about "psatgeremy.com"    when Chrome is in use.   Lets start out with these steps.

 

Turn Google SYNC off.
Use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok". 

[   2   ] 
for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys  on keyboard to get menu for clearing browsing data:

Check mark the line  "Browsing history" 
Check mark the line "Download history" 
Check mark the lined "Cached images and files"
and press Clear Data button  ( in blue ) 
 

[   3   ] 
After that, make real sure that Chrome is "NOT" set to reload the pages from the last session 
Go into the settings menu of Chrome by first clicking  the control icon of Chrome on upper right of the adress bar 
Then look deeper in SETTINGS 
 
  
image.thumb.png.c44aa5a064a5f8cd080afa9f7eeb704c.png

Make real sure it is "NOT" set to "continue where you left off" 

[   4   ] 

Turn off the ability for all web browsers to "push  ads".


See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/
  
You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera. 
Scroll down to the tips section "How do I disable them". 

[   5   ] 
I suggest you install the Malwarebytes Browser guard for Chrome. 
To get & install the Malwarebytes Browser Guard extension for Chrome, 
  
Open this link in your Chrome   browser:  
https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee
  
Then proceed with the setup. 
  
[   6    ] 
I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER. 
Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan. 
Adwcleaner  detects factory Preinstalled applications too! 
  
Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
  
Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system. 
  
Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it. 
At the prompt for license agreement, review and then click on I agree. 
  
You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). 
Then click on Dashboard button. 
Click the blue button "Scan Now". 
  
allow it a few minutes to finish the Scan.   Let it remove what it finds. 
NOTE:  When it comes to the section " 
Pre-installed applications 
  
You can skip that. 

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Sorry.   My bad.   I only intended they be done one time.

 

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now

It will start a download of "esetonlinescanner_enu.exe"

Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.

When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes
When prompted for scan type, Click on Full scan

Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
Click The blue “Save scan log” to save the log.
If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
Press Continue when all done.  You should click to off the offer for “periodic scanning”.
 

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The Windows Defender on the 14th was flagging some files on the L drive.

There is a event log entry by Windows for the 18th  that Acrobat Reader was blocked from doing some function due to this Windows having the Window 10 Controlled Folder Access on.

The reports from   FRST you relayed do not show signs of "infection".   Nor do they reflect anything as to whether or not Malwarebytes has reported or shown any new website block notices.

Are there any block event notices that happened today ?   If yes, I need the details on those.   I would lie to know what if anything happened today.

 

    1. Open Malwarebytes for Windows > click the Detection History card.
    2. Click the History tab.
    3. Under the Event column, open the Real-Time Protection detection report.
 
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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