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Malwarebytes Browser Guard crashing


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I was having the same issue as above, so uninstalled the malware bytes extension (which I only very recently installed, April 2020) but now when I try to re-open chrome it is not opening. Also I have had to re-start my machine so many times since installing malware bytes, I notice a huge downturn in performance.  I see that you have tried to fix the problem in 2019 in the posts above; so not sure how it is still not fixed in my version since I installed well after the fix occurred.  

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2 hours ago, kh0 said:

I was having the same issue as above, so uninstalled the malware bytes extension (which I only very recently installed, April 2020) but now when I try to re-open chrome it is not opening. Also I have had to re-start my machine so many times since installing malware bytes, I notice a huge downturn in performance.  I see that you have tried to fix the problem in 2019 in the posts above; so not sure how it is still not fixed in my version since I installed well after the fix occurred.  

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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16 minutes ago, Porthos said:

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

Thank you for the quick response.  Here is the file generated by the Support Tool. Am I doing the right thing?  The forum did not let me post because my response looks spammy until I changed the name of the grab zip file.

mbst-grab-results.zip kh0 grab results.zip

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