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TacoCraig

BSOD from Malwarebytes Premium?

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My computer has been crashing nightly (Blue Screen of Death) for over a week now.  Bluescreenview shows the dump file as NTOSKrnl.exe as the culprit. I have traced it to when the scheduled scans start in Malwarebytes Premium as the only thing that is starting at the same time as the crash.  I have no other scheduled tasks running at that time. I ran through the directions to gather all the info you need to review.

Windows 10 Pro version 1903 - came installed

It is an AngelTek computer (basically generic)

AMD-FX6300 6 core processor

Nvidia GTX 1050 video card

16 GB RAM

ASUS M5A97-R2 motherboard

 

Malwarebytes version: 4.1.0.56

update package:1.0.23622

Component package: 1.0.896

 

I verified the drivers, HDD's, and RAM and it all came back good.

 

Any info would awesome!

Thanks in advanced!

 

 

SysnativeFileCollectionApp.zip

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Please try the following STEPS

 

STEP 1
Please do the following Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let us know if that clears up the issue or not.

 

If STEP 1 did not help then please restart the computer and  proceed to STEP 2 so that we can get logs to help us determine the cause


STEP 2
When the issue occurs, do you have a VPN or any other network filtering software enabled (besides Malwarebytes)?
Does this issue consistently present itself when Web Protection is enabled?
Does the issue occur when you are not using Bittorent, qBittorrent, or any other P2P torrent software?

We're in need of additional information to help narrow down the cause of this issue.
Part of this process will involve manually triggering a crash to obtain a memory dump, which will hopefully show what the Web Protection driver is doing to cause this issue. You can read more about this process here.


Once you've reproduced the issue and are actively experiencing it, force a crash by pressing the following keys at the same time: Left Ctrl+Left Alt+U+U.

After the machine has rebooted, you should find a memory dump named MEMORY.dmp in C:\Windows. Please zip this up and provide it to us.

Please follow the directions from the following topic:  Upload Malwarebytes Support Tool logs offline and upload that new log as well on your next reply
 

Thank you

 

 

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Prior to step 1 being completed, I disabled the scheduled scan and I have not had a BSOD. After a couple of days, I returned and followed Step 1 and rebooted. I have enabled the Malwarebytes recommended scheduled scan at the same time and I will see how things progress over the next couple of days. I will report back my findings.

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After the first night, I did not have a BSOD.  Step 1 appeared to resolve this issue.  Thank you for the assistance!

 

TC

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Your welcome. Hoping your issues are fixed.

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