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speckledegg

PC Stuttering - slowdown and audio problems

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I've been having an issue with my PC slowing down, and stuttering - almost like a memory leak - for a few weeks.  Originally, I thought it was a media server program I'm using called Universal Media Server (UMS), as when I closed this program the problem went away.  However, after some investigations it seems to be MWB that is conflicting with UMS.  If I disable MWB then the problem doesn't ocurr and UMS runs happily (as it has done for years, until recently).

UMS runs using java - and I'm trying to solve the problem with MWB because I obviously don't want to stop using MWB.

Does anyone have any ideas how I can solve this?  It's only been a problem in the last few weeks - until then it had been working fine for years.

Thanks,

Mark F

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***This is an automated reply***

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18 minutes ago, speckledegg said:

If I disable MWB

Does it work if you just disable web protection?

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Hello @speckledegg

 

Please try the following STEPS

 

STEP 1
Please do the following Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let us know if that clears up the issue or not.

 

If STEP 1 did not help then please restart the computer and  proceed to STEP 2 so that we can get logs to help us determine the cause


STEP 2
When the issue occurs, do you have a VPN or any other network filtering software enabled (besides Malwarebytes)?
Does this issue consistently present itself when Web Protection is enabled?
Does the issue occur when you are not using Bittorent, qBittorrent, or any other P2P torrent software?

We're in need of additional information to help narrow down the cause of this issue.
Part of this process will involve manually triggering a crash to obtain a memory dump, which will hopefully show what the Web Protection driver is doing to cause this issue. You can read more about this process here.


Once you've reproduced the issue and are actively experiencing it, force a crash by pressing the following keys at the same time: Left Ctrl+Left Alt+U+U.

After the machine has rebooted, you should find a memory dump named MEMORY.dmp in C:\Windows. Please zip this up and provide it to us.

Please follow the directions from the following topic:  Upload Malwarebytes Support Tool logs offline and upload that new log as well on your next reply
 

Thank you

 

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17 hours ago, Porthos said:

Does it work if you just disable web protection?

No, the problem still happens.

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So I was mistaken - my apologies.  Turning off web protection seems to solve the issue with Universal Media Server.  Since doing so, I've had no issues with stuttering.

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I've been having the same problem. As Spekledegg mentioned, turning off web protection stops the stuttering/lockups. I really don't want to run Malwarebytes without the web protection, it's one of the main reasons I purchased a subscription. Is there any resolution to this?

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16 minutes ago, gregoryarndt said:

I've been having the same problem. As Spekledegg mentioned, turning off web protection stops the stuttering/lockups. I really don't want to run Malwarebytes without the web protection, it's one of the main reasons I purchased a subscription. Is there any resolution to this?

You also have the option of reverting to an earlier component package version, which will allow you to keep Web Protection enabled.
You can download this from here: https://malwarebytes.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsx

Once installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version.

I suggest using the following clean install guide.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install. Say no and use the download from my above link and install the old version and disable the update before you do anything else.

 Let me know if that clears up the issue or not.

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Thanks for the workaround; however, this feels like something that MWB ought to be looking to fix, rather than workaround.

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1 minute ago, speckledegg said:

Thanks for the workaround; however, this feels like something that MWB ought to be looking to fix, rather than workaround.

They have been working to find the actual cause. From what I understand they have not been able to reproduce on the in house testing machines.

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Ahh I see.  is there anything that we could provide that might be useful?  I've just got a new PC, and I've not tried it with web protection turned on, so it would be interesting to see if the same problem happens on the new PC.

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3 minutes ago, speckledegg said:

Thanks for the workaround; however, this feels like something that MWB ought to be looking to fix, rather than workaround.

Agreed. I will say that the workaround did resolve the stuttering, but it points to the main application as the culprit rather than the detection database. At least this solved the major issue, even if I'm running an older version of MWB.

2 minutes ago, Porthos said:

They have been working to find the actual cause. From what I understand they have not been able to reproduce on the in house testing machines.

Interesting that you are unable to replicate. I have seen this same issue with other users, namely on the UMS forums. Hopefully they can replicate soon and figure out what the conflict is.

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14 minutes ago, gregoryarndt said:

but it points to the main application as the culprit rather than the detection database

That is true, It is not the database updates. The difference is the cumulative update version.

Somewhere after CU 750 the issue developed. That is why turning off application updates is important and not to do any manual updates during if you are using the old version. DATABASE updates are still delivered automatically.

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So far, so good... but how do I stop MWB telling me there's an update available every 20 mins lol

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Posted (edited)
3 minutes ago, speckledegg said:

So far, so good... but how do I stop MWB telling me there's an update available every 20 mins lol

 

On 5/24/2020 at 11:19 PM, Porthos said:

Once installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version.

 

On 5/24/2020 at 11:19 PM, Porthos said:

Say no and use the download from my above link and install the old version and disable the update before you do anything else.

^^^

Turn these off.

 

2020-05-28_03h56_49.png

Edited by Porthos

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3 minutes ago, speckledegg said:

So far, so good... but how do I stop MWB telling me there's an update available every 20 mins lol

In settings, under the general tab, there are two options for updates. One is automatic updates and one is notifications. Turn off notifications.

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And, btw, the older version is working great for me as well. I was able to update UMS to the latest version and still no stuttering or lag. Thanks again Porthos.

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Posted (edited)
5 hours ago, speckledegg said:

Yup - I tried that... 

Did you turn those off before you did ANYTHING else after install? Did you make the mistake of clicking the check for updates button at any time after install?

Exit/quit Malwarebytes from the system tray and delete the contents of this folder not the folder itself. You will have to enable hidden folders in windows to see this folder.

Then restart the computer and see if it goes away.

 

2020-05-28_10h59_49.png

Edited by Porthos

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