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Logitech Options software issue


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I am having the same issue with Logitech Options software.  I noticed that when Malwarebytes "Web Protection" is enabled, I cannot even login to the Logitech account from the software.  I think this indicates that Malwarebytes is block the Logitech software to make network calls for some reasons.  I assume some changes might have add to Malwarebytes to enforce security which I didn't encounter the problem until maybe last week.  And same as fscheps, I tried to add the exe file to the allow list and that didn't help.  I also followed Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool  to do a clean reinstall and that makes no difference.

 

 

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Greetings,

I'm sorry to hear that you're having trouble.  I know you said you already added it to the allow list, but did you do so using the options described under the Allow an application to connect to the Internet section of this support article?  If not, I would recommend deleting your existing exclusion and recreating it using that method to see if it helps.

If the problem still persists then please first ensure you have the latest version of Malwarebytes by clicking the gear icon in the upper right and selecting the About tab then clicking the Check for updates link and allowing it to install any updates then reboot and see if the problem is resolved.

If the issue still remains then please do the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Please let us know how it goes, and if necessary please provide the requested ZIP file for analysis.

Thanks

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