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Computer infected with Trojan Virus and Malware

 My computer has a problem as it has been infected with Trojan virus and malware and adware the name of the  virus is(TROJAN.PHISHING.ARK!eml) this name was there when windows defender did offline scan .as well and the keys are not working the desktop icons are not appearing and I can't use the desktop itself and even the local C drive is also affected in user data now how to repair the computer computer desktop icons are not appearing since many days as well as the keys are not responding itself even after pressing F8 the task manager shutdown itself nothing. Actually actually I had installed two apps that is reimage repair and internet download manager for downloading my online lectures then because of this virus entered and the bottom task bar in desktop is always loading and only the wallpaper is shown with no desktop icons  and I even tried several times restarting via CPU button . I can't use the desktop.  I have a doubt that my computer has been formatted by this virus. When i knew about the virus i installed malwarebytes (Anti virus programmee) and I used to quarantine the virus files and delete them and Windows defender has said it partially removed the Trojan.  

 

No icons  on the desktop.

 

Image

 

THE ARROW IS LOADING ALWAYS THE BLUE CIRCLE IN THE BOTTOM ICON BAR.

Image

Please  resolve this issue as fast as possible

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Hi,  
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
  
Please only just attach   all report files, etc  that I ask for as we go along.
Please know I help here as a volunteer.  and that I am not on 24 x 7.
Help on this forum is one to one.   

 

If I am not mistaken, your pc has Windows 10.   Please see about using the keyboard of the pc to navigate thru the Taskbar / or search box / or the Windows start menu options.

Press the Windows-logo-key on the keyboard you should then see the initial Start menu options display.

You can also press and hold the CTRL  ( control ) key  and then tap the ESC  ( escape) key to get the Start menu.

See if you can then click on the POWER option and then select Shutdown >>  RESTART.

Then I would like to see if you have success to do that.   We can do other things later on.

We definitely do need to get diagnostic reports from this system in order to begin to dig thru the problem issues here.

Also remember, we can help here if there is an identifiable malware identified by known security-check tools.

 

Tell me, what is the Antivirus application-program on this machine ?   Did you stay with the default Windows Defender Antivirus that is built in with Windows 10 ?

 

Tell me, what is the default web browser on this machine ?

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My first name is Aishwarya.

It's not coming I have tried what you have said. The task manager is not opening when I entered ctrl +Escape the computer just blinks.

I had used trail version of malware bytes after windows defender identified trojan in computer.

And I had downloaded two apps for my online video classes  I.e internet download manager to download videos and  Reimage repair because one of the video wasn't coming properly. Because of the latter app malware bytes said it is a trojan virus and I had immediately uninstalled the app.

 

Google is default web browser.

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Please understand,  "Reimage"  is not recommended at all.   We see so many others that have problems because of that.

I have not gotten any sort of report from this machine.    That is something that is needed  in order to try to help.

Do what is outlined on this pinned post

 

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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