AZRobert Posted May 5, 2020 ID:1378794 Share Posted May 5, 2020 In Google Chrome on win 10 I cannot remove an extension for "SearchSpace" It says that my "browser is managed by your organization" which is not true at all. I own and am the sole administrator of my pc. The only 'organization' that it could remotely be referring to said he has no idea what it is and offered that it is some sort of adware... info that appears readily in a google search. Of course I went to Google who response is below but that did not work either as it said that I was not connected to a necessary domain that Group policy could not be changed. Google's response is below (see the black box response screen snip below (I had tried obvious things like uninstall download fresh chrome, use Malwarebytes, etc) I need assistance in removing this unwanted unauthorized possibly malicious bug.... Please help me... thank you in advance Hi Robert, Thank you for reaching out to Google Support. My name is Cece, and I will be further assisting you with your inquiry. If we can’t find a solution, I will collect feedback for our developers and give you any external resources that you might be able to use. From my understanding you are seeing " Managed by organization : even though your PC is your personal. I do understand your concerns you may have for this issue, and I will do everything in my power to help isolate this problem as I know how alarming it can appeal as. To resolve this issue on Windows: Download the Chrome policy remover. If you see a message saying that the type of file can harm your computer, click Keep. Right click it and select Run as administrator. Click Yes at the confirmation prompt and allow the process to complete. If you see a message saying that Windows protected your PC, click More info > Run anyway. I would also recommend that you carry out the following steps: (Windows only) Install and run the Chrome Cleanup Tool (Tell me how). Scan your computer for the unwanted software using recommended removal software: Windows: Malwarebytes, AdwCleaner, HitmanPro. Mac: Malwarebytes. Uninstall unfamiliar or suspicious extensions (Tell me how). Uninstall suspicious programs from your computer: Windows: Tell me how. Mac: Tell me how. Reset your browser settings. You can reply to this email to get back in touch with me, if you have any further questions, or concerns I can address for you. We are always here to help. Google appreciates our member's feedback. You may receive an email survey after a day or two about your recent support experience. We would love to hear from you! Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted May 5, 2020 Staff ID:1378795 Share Posted May 5, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted May 5, 2020 ID:1378796 Share Posted May 5, 2020 5 minutes ago, AZRobert said: In Google Chrome on win 10 I cannot remove an extension for "SearchSpace" It says that my "browser is managed by your organization" which is not true at all. Please try following the instructions in this topic to see if it helps. If the issue still persists after that then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any remaining threats. Please let us know how it goes. Thanks Link to post Share on other sites More sharing options...
AZRobert Posted May 5, 2020 Author ID:1378807 Share Posted May 5, 2020 I would like to thank and recognize Porthos as "The Person of The Hour and Possibly The Day or Last Couple of Days" After wrestling with that one for a couple of days, you have made the internet a better place to be.... Thank you Link to post Share on other sites More sharing options...
Porthos Posted May 5, 2020 ID:1378811 Share Posted May 5, 2020 11 minutes ago, AZRobert said: I would like to thank and recognize Porthos as "The Person of The Hour and Possibly The Day or Last Couple of Days" After wrestling with that one for a couple of days, you have made the internet a better place to be.... Thank you You are welcome. Always glad to assist. Be Safe and healthy. Link to post Share on other sites More sharing options...
AZRobert Posted May 5, 2020 Author ID:1378814 Share Posted May 5, 2020 Yes the same … be well, stay well. Link to post Share on other sites More sharing options...
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