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Computer Freezes after viewing online videos. Frame Rate Drops


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Hello,

I made an account to share and report my experiences with the software as it has impacted my ability to use my computer. The events started occurring in March up until early/mid April (that's when i decided to close the program indefinitely.)

At first i believed the issue was my video card because my computer froze after viewing a stream online or dropped frames (playing online only). The issue happened frequently once in a day of use. And it really bothered me. I started having my suspicions after questioning why the screen stuttered (low frames) while trying to play an online game but there was no stutters or dropped frames playing offline. and because malwarebytes is always guarding my internet connection i decided to make it my target or experiment (i rarely install apps that run in the background).  So ever since i closed malwarebytes i no longer had this repeated issue where my screen freezes which forces me manually shutdown. I'm confident that the program is causing this and i don't know what the issue is or if there is a fix....

the alternative solution for me was to reinstall the GPU driver card...but it got tedious. Eventually i kept malwarebytes closed.

 

specs.png

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Even though you're not reporting BSOD's, please provide the reports asked for in the Posting Instructions that are pinned to the top of the forum (  

  )

These reports can be used to diagnose  other issues and can help to pinpoint other programs that may be causing Malwarebytes to hurt your system's performance.

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  • Root Admin

Hello @Joseth10

I have moved your topic to the Malwarebytes Support forum, and thank you @usasma for your support and assistance as well.

 

Please try the following STEPS

 

STEP 1
Please do the following Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let us know if that clears up the issue or not.

 

If STEP 1 did not help then please restart the computer and  proceed to STEP 2 so that we can get logs to help us determine the cause


STEP 2
When the issue occurs, do you have a VPN or any other network filtering software enabled (besides Malwarebytes)?
Does this issue consistently present itself when Web Protection is enabled?
Does the issue occur when you are not using Bittorent, qBittorrent, or any other P2P torrent software?

We're in need of additional information to help narrow down the cause of this issue.
Part of this process will involve manually triggering a crash to obtain a memory dump, which will hopefully show what the Web Protection driver is doing to cause this issue. You can read more about this process here.


Once you've reproduced the issue and are actively experiencing it, force a crash by pressing the following keys at the same time: Left Ctrl+Left Alt+U+U.

After the machine has rebooted, you should find a memory dump named MEMORY.dmp in C:\Windows. Please zip this up and provide it to us.

Please follow the directions from the following topic:  Upload Malwarebytes Support Tool logs offline and upload that new log as well on your next reply
 

Thank you

 

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Hello, Thank you for the detailed support. Fortunately I was able to track down the issue using event viewer and it turns out to not be related to the software.

This is what i found in all dates that my system stuttered to the point of freezing:

"The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer."

And looking it up online...the same issues others had applies to my own.

 

Please remove or lock this thread!

Thank youi!

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